WSB HVAC — Fireplace Store in Duvall, Washington

• Connie Berg★★★★★
  2 years ago

  Jason came to check on my heat pump after a plumber told me the water leak I had in my home, was coming from my heat pump. Jason immediately figured out that the leak was not coming from my heat pump, and he actually figured out where the leak was coming from which had nothing to do with my heat pump. Jason went above and beyond to help me and I felt completely comfortable having him in my home. Since Jason was at my house, I have had a plumber come and fix the leak that Jason found! Five stars all around for Jason and for WSB!!!⭐️⭐️⭐️⭐️⭐️

• Ken Logan★★★★★
  3 years ago

  Highly recommended! WSB has been great for us. Our heat pump broke and though the original appointment was 2 days out, they were able to come the next day when they got a job done a little faster than planned. Mike immediately diagnosed and fixed the problem, plus educated me on my system which other repair people were unable to do. The entire experience was friendly and professional, they were responsive and on time, and we have signed up for a long term service agreement with them.

• Graham Walker★★★★★
  3 years ago

  Had a great service from WSB for our heat pump installation, new ductwork and thermostat. The design process was straight forward and Tim was always on hand for our (many) questions. Installation was quick - Jason and Jason were very friendly and professional, and cleaned up at the end of each day. Would highly recommend

• Shae Xie★★★★★
  a year ago

  Ok it has been a year since I have WSB installed a heat pump for us. There were some hiccups during the process yet the project manager Leslie handled them gracefully. It is also impressive how proactive and responsive Leslie was; she abided by her word, made extra effort to correct things up, and tried her best in resolving issues and answering questions. It is also deserved to be noted that their installation crew was very efficient and organized. I wished that the rest of the WSB employees could look up to Leslie and learn from her working ethics, which takes a big role in showing attention and care to customers. Her persistence in seeking a satisfied solution rather than to ignore the problem or compromise has made her service to the next level.

• Celia Newton★★★★★
  2 years ago

  Needed to replace the 30 year old furnace in our 100 year old house. Decided to upgrade with a heat pump system. WSB was recommended to us by another service person. When Bill came out to do the estimate, he was so very professional, thorough, and explained everything so that I could understand it. He made a couple of additional recommendations which really made sense. The estimate was extremely detailed and I felt confident in the information. We got other estimates from other companies, all of which were lacking in comparison to the one we received from WSB. Jason and his team who came out to do the install were great! Professional, knowledgeable, and friendly. It was a two day install during that coldest February week on record recently. The work was done on time and the team went above and beyond to complete the job in an old house which did present a few challenges. I would highly recommend WSB if you are in need of any type of HVAC work. Thanks WSB!! C.S.N. - Bothell

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