Tri County Hearth and Patio Center — Fireplace Store in Waldorf, Maryland

• Samone Jones★★★★☆
  7 years ago

  Great selection of all things summer outdoor decor for the home. The quality here is greater than what you would see in some large flagship stores. A little pricey but the salesman was willing to give some discounts. We went mid summer. So if you are willing to spend for quality or either catch them on a good sale you will find some great finds.

• Michael N★☆☆☆☆
  7 months ago

  Sales team was knowledgeable and the installers were nice but installation was a nightmare. For the first survey, a technician was sent out that did not complete the survey correctly. Then a second technician was sent out to complete another survey. He too incorrectly wrote up the install notes. We have a metal box that was noted when purchased that it was an addition fee to cut it out. Then the install day came and no one showed. They said it didn't save the appointment in their system. When the installers came out, it was not noted in the survey comments and they did not have the correct tools to install. Their supervisor would not let them use the correct tools so another team had to come out on a another day. The final install team was about to get the unit in. After having to take 4 days off of work, there was no compensation or anything to try to make it less of a pain.

• Christine Hansen★☆☆☆☆
  8 months ago

  Do not buy from this place!!!!!! They sold us a 7k lemon gas fireplace, purchased over a year ago, installed over 6 months ago, (after a false appraisal of needing a new chiming for 12k, our chiminy was fine 😖) we have had 4 service visits after install, 2 parts replacements visits they want to schedule more replacement parts.. it has NEVER worked and they won't give us a working unit! We asked to pick it up and give us a refund, they refuse! Did I mention it was $7k! Rude customer service, demanding we keep this non working fireplace! Management wont help. Unbveievable! Maybe Better business bureau can help.

• Bill Webber★☆☆☆☆
  11 months ago

  I had Tri County come to service a Regency propane stove that I purchased from them years ago. The tech was timely but not technically proficient-he never even took a voltage reading on the thermocouple to see if it was functional (it wasn't) and suggested that the propane had gummed up the burner. He noted the model and provided a VERY expensive quote for repair. He never noted that this model was under a safety repair recall. I opted to find another service provider who completed the safety work and repair .

• d Wood★★★★★
  3 years ago

  Tri- County and all of its staff are top-notch professionals. From my purchase to my final payment to my installation I cannot speak highly enough about this company. I love my new fireplace insert it was a seamless process except for the waiting for the product to arrive ( which was due to the pandemic). The staff was courteous keeping me informed and didn't mind my weekly calls to see where we were in the process and if the product arrived in the store. The installation team came to my home set the product up installed it and gave me instructions on how to operate it they were both professional courteous and respectful to my home. Great company kudos to everyone involved!

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