The Stove Barn — Fireplace Store in Concord, New Hampshire

• Kevin Noble★★★★★
  a month ago

  This store is now under new management and new ownership. I found the staff and the new manager very professional and well informed. We got deeply into the weeds on the configuration of the venting system, and they patiently answered my many questions.

• John Tuohy★☆☆☆☆
  a month ago

  Smooth talking greedy staff refused to exchange unused item for correct size claiming resale of returned piece would be most unlikely. Zero concern for the customer

• Jim Freeman★★★★★
  2 years ago

  My wife had a great experience at your store from all the staff she interacted with. She said, "It felt like home" when she was there. I went to pick up the woodstove the following day and found them to be engaging and helpful to work with. They made sure I understood exactly what I needed to do to get the stove up and running. They packed the door and firebricks carefully to protect them from damage during transport to my house. They showed a lot of care and respect to us and to the product. Ten out of ten, I would go back.

• Christopher★★★★★
  9 months ago

  I had an initial not so positive experience, but the owner did provide a plausible explanation. I am updating my review as he took the time to reach out and to make good, and that's what counts in business. We can't always account for the behavior of other customers, and because the gentleman was behind the counter, I came to the conclusion that he was an employee of the Stove Barn. Thank you for providing an explanation, and I wish you the best.

• Debbie G★★★★★
  2 years ago

  We had a wonderful experience with this business. Went in on a Saturday to get prices for a new propane fireplace as we were told by our propane supply company that our fireplace was old and obsolete, and could not be fixed. They could not get the parts needed any longer for our brand we have. We were charged extensively for two service calls. We met Tom and his wife, the owners of The Stove Barn, and Tom offered to at least come to our home first to see if we needed a new fireplace or just a repair. We were very surprised when he said he could fix it. He went above and beyond to help us. We are so happy to be able to use our fireplace again. We were charged a very reasonable amount for his quality of service. The Stove Barn represents quality, knowledge of products, hard work and people who will genuinely help you and not take advantage of you. Thank you Stove Barn for treating us with respect and dignity and getting our fireplace working again! I even brought them a French apple cake to say thank you! It’s hard to find a business nowadays that will help you like this.

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