The Fire Factory — Fireplace Store in Port Washington, Wisconsin
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2440 WI-33, Port Washington, WI 53074
Port Washington, WI
- Wisconsin’s largest fireplace showroom
- Over 25 years of family business experience
- Certified technicians with decades of expertise
- Award-winning service and community recognition
- Comprehensive hearth products and professional services
Products
- Fireplace Inserts
- Gas Stoves
Working Hours
| Monday: 9AM-5PM |
| Tuesday: 9AM-5PM |
| Wednesday: 9AM-5PM |
| Thursday: 9AM-5PM |
| Friday: 9AM-5PM |
| Saturday: 10AM-2PM |
| Sunday: Closed |
Reviews
- Steve Pellegrino Jr★★★★★3 weeks ago
The Fireplace Factory went above and beyond during the entire process of my installation. While we were initially unsatisfied with the first insert that was installed, they worked with us and found something that checked all the boxes. The communication and the installation went smoothly. We now use our gas fireplace almost every night, and it looks beautiful.
- Sean Fitz★★★★★4 weeks ago
I had a great experience in the showroom! My salesman, Justin, was extremely helpful and took the time to explain everything clearly. The install gave the guys a little bit of a hard time, but they worked through it and they did an outstanding job. I am 100% satisfied with every aspect of this purchase.... 100% money well spent thanks for doing a fantastic job!!
- Alamin hossain★★★★★4 months ago
I can’t say enough good things about The Fireplace Factory in Bohemia. I recently ordered an outdoor kitchen from them, and the whole experience was amazing from start to finish. At first, I was hesitant and almost went with Amazon or Wayfair since the price here was a bit higher. But my wife suggested we check out this place—and I’m so glad we did. The quality and service are absolutely worth it. They set everything up perfectly and even came back three separate times to make sure everything was right. Justin and Steve were outstanding—extremely helpful, professional, and cooperative throughout the whole process. Even the service team (I regret not catching their names) went above and beyond, helping us move the kitchen from the initial setup spot to where we really wanted it. It’s rare to find this level of service these days. I’m 100% satisfied and truly feel like I made the best decision by choosing The Fireplace Factory. Highly recommend them!
- 4 months ago
The Fireplace Factory was excellent from start to finish. Communication was clear and consistent, and the installers went above and beyond—even returning a second time to ensure the log set and doors were perfect. From sales to installation, the entire process was seamless. This fireplace is the focal point of our home, and it had to be just right—the Fireplace Factory delivered.
- Eric VanDyne★★★★★2 months ago
Had a very good experience Fireplace Factory. I had an Osburn fireplace insert installed. The salesman, project manager and installation team were all very nice, helpful and had excellent communication with me the whole time. The stove arrived much quicker than projected lead time. I would highly recommend them for anyone in need of their services.
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