Tennessee Fireplace Service LLC — Fireplace Store in Columbia, Tennessee

• Karen Callaway★★★★☆
  2 weeks ago

  Due to a scheduling issue, Jacob arrived almost two hours late for the appointment. Once he arrived though, Jacob was friendly and polite, excellent and thorough in his work. He was careful with the equipment to insure the home was protected during the inspection and did a great job of explaining the issues with the fireplace and chimney. It took two days and a few phone calls to receive the written inspection report. Once the report was finally received, it was very detailed with many pictures. Jacob followed up with a phone call to see if there were questions and quickly sent an estimate for the recommended repair work. I would encourage the office staff to improve their scheduling so that there is adequate drive time between appointments and to be provide support to inspectors in sending reports in a more timely manner.

• Lawrence Rollins★★★★★
  a month ago

  We’ve used our fireplace for 11 plus years now and were overdue for some repair work to the outside and inside. After checking around with a few other outfits, it was apparent that this company had the most experience and knowledge for the project. It was a big expense for us and I now know why after watching the crew work for so long. We’re definitely glad we went with Tn chimney and plan to see them again for our daughters home remodel. All the best!

• Shelby Cupp★★★★☆
  a year ago

  Updated: After posting my review, the company promptly called me and came to remove my old wood stove from my property! The following is my edited review: The work and workers in the actual project were wonderful. They both stayed until after 7 PM to make sure the job was completed in one day due to some Hurricane Helene supply delays. Our previous stove was a very hefty wood slammer that had stopped working and wasn’t up to code. Our project required a cleaning of the interior of our chimney due to the previous wood slammer. We had to get a liner installed and get a new cap put on because ours was very cracked and damaged. During really bad storms, there is some rattling but no leaks. New flashing was also installed. We have been using the stove for almost two months. We got the Buck Stove 81. It does a great job heating the downstairs. If we really pack it and have the fan going, the majority of our upstairs is toasty warm as well. Would have been five stars if not for the lack of communication after the job was completed.

• Matthew Bader★★☆☆☆
  3 months ago

  We had an Osborn Matrix 2700 insert installed last year. Of all the companies I reached out to, TN Fireplace was the most responsive. Scheduling the install was tricky, but they did a good job when they showed up. The stove has a blower that can be manually turned on, or automatically turns on when it gets hot enough. The thermostat for the automatic setting did not work. I spoke to Jacob and have several emails dating back to December of last year that they had ordered the replacement part. I've tried to get in touch with them several times this summer. At first, they responded, but I haven't been able to get a call or email back regarding updates. It's not a major inconvenience, but it's frustrating. I was told the stove was under warranty by the manufacturer and that the installer would have to coordinate everything.

• TCR 223★☆☆☆☆
  a year ago

  Not good. Worse install I have ever seen… I trusted them, paid them, and well.. this is what I got. Fireplace brick was installed sloppy and not level. Chimney cap has screws on the top metal portion and is sloped inward. Holds water. Also, has a seen in it and it is the wrong color. Been trying to get them out to fix. First, Matt (supervisor) told me he lost all his good technicians. Now he won’t answer. Called the office several times and left messages. No return call. Was waiting to write the review to give TN Fireplace a chance to fix as they stated they would. But, since I cant get ahold of them, here is the review. I will be pursing other options… TN Chimney - rookie installation company. Update- 9-10-23 They know who I am. They know they botched this install. Josh is the owner and he called me (and played stupid) the same day he wrote the Google response below mine. I added an interesting email conversation that shows (1) that they know who I am and (2) they can’t hold qualified techs within their company. STEER CLEAR of this company!

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