Superior Stone & Fireplace — Fireplace Store in Hamden, Connecticut

• Darlene Kish★☆☆☆☆
  2 weeks ago

  They said they were coming three (3) times to come measure. Cancelled each the morning of the appointment, even though they set the time and date and I couldnt go to work waiting for them. On top of it, They were supposed to go to my boyfriend's house yesterday. On my feedback, he made sure to call and confirm, Superior Stone said they knew and would be there in 15 minutes and never showed! He had left his practice early to meet him. These fireplaces are at least $10k a piece. We will not be using them! Shame on you for treating people like that.

• Ekin Okat★☆☆☆☆
  3 months ago

  This company installed a high-efficiency, EPA-rated woodstove insert that does not heat the room it was installed in. I was told it was the “best bang for the buck” and a reliable unit, but that has not been the case. When I raised concerns after installation, I was told nothing was wrong and was even accused of using unseasoned wood—which was not true. Instead of taking responsibility or offering a solution, they dismissed my concerns and refused to help. Now I am stuck with a unit that doesn't work. The lack of accountability and customer service has been extremely disappointing. Based on my experience, I will not be doing business with them again.

• Rafael Cordero★★☆☆☆
  2 years ago

  The service was good, but the product was below standard. I stopped by to purchase some white marble chip 3/4 inch stone. At the place is seams in good condition but when it was unload home it has mixed stones and it had more crushed stone than 3/4 stone. It was like they mixed stone dust with regular stone. The price was competitive with local places.

• Kaitlin White★☆☆☆☆
  3 years ago

  To say I am infuriated with our experience is an understatement. They installed a wood insert into our fireplace in August 2020. In October 2022, a chimney sweep discovered that they did not install it correctly, and he could not get his brushes up the chimney. I called Superior Stone, only to be told I'd "receive a call back" - of course no one reached out to me. Our chimney sweep graciously returned to fix the installation issues, and he discovered a melted flashlight had been left on top of the wood stove (batteries still included), and that they did not seal their liner, allowing water to get in and causing rust damage. Not only is our fairly new wood insert damaged, they created a massive fire risk to my home by leaving the flashlight - had it not been discovered, it would have exploded and caused a housefire. When we contacted Superior Stone THREE more times (twice by phone, once with emails that included pictures of the rust damage and melted flashlight), we were then told the "flashlight was simply an accident," and that it was "not their responsibility to seal the chimney liner" that THEY installed. The rust I can deal with - we will absolutely be going to someone else to fix the liner issues, as apparently they are only willing to install chimney liners, but are not responsible for sealing them. But when it comes to the flashlight, their negligence and lack of acknowledgement is appalling. I am pregnant with a one-year-old at home, and am FURIOUS that they caused such a risk to my family and are refusing to take responsibility for any of it. Edit: this is the only edit I’ve made. To the owner - I did not edit my review at all. You said to my husband that you are “not responsible for sealing chimney liners.” Regardless of my knowledge of chimney liners, that does not address the negligence in leaving behind equipment with lithium batteries on top of the insert, where it could not be seen by us, OR the lack of response I have received from you or your company.

• Michelle Madonna★★★★★
  7 years ago

  Working with Superior Stone was a great experience from start to finish. The showroom staff was knowledgeable, professional and answered all our questions. The install was seamless and they explained everything we needed to know. We couldn't be more pleased with our experience. We will definitely refer them to friends and use them in the future.

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