Stove King Business Office – In home sales of Gas, Pellet and Wood Fireplaces, Stoves, Log sets, parts and service. — Fireplace Store in Medford, Massachusetts

• Michael Ceppi★★★★★
  7 years ago

  Couldn't be happier with this entire process. I was working with Black Magic in Cambridge and it lit took two months just to get a quote back and they would not return my calls. I spoke with Matt and within an hour he beat their pricing and had John (installer) at my house to do a walk thru. I was under a tight timeframe with my contractor and Matt went above and beyond to meet my deadline. The install went smooth and John and Mike did an amazing job to elevate my unit to the spot I needed. Everyone was extremely professional and I would highly recommend working with them. Great work and thank you to Matt, John and Mike. I'll post a pic once the construction is complete.

• Kendra Marshall kendrawmarshall★★★★★
  3 years ago

  I rarely say I can rave about an establishment or service but I want to take the time to express genuine gratitude for the superb experience we had with Stove King. Things have become so automated and impersonal -- I think people legitimately want great customer support and service. We got both. So, here's the deal. Our ancient furnace finally let go of the ghost and we're looking at well over 10k in replacement. We've got a double-sided gas fireplace which we run on holidays, etc. Sure enough, I couldn't get the pilot lit. Of course, this led to a cascade effect of worry. We phoned other businesses but got a very quick response from Stove King. A few other places also were booking with NO real urgency. We lucked out. Melissa got us a Monday appointment after first phoning late week. I'm sure she knew we were pretty stressed. Got a quote lower than the competetor that did call back -- for the works. We were told Ryan would arrive between 2- 3, he was here promptly (but not too promptly) at 2:15 which was perfect and knowing he'd be departing via Rhode Island -- considerate. This is another word I'd associate with our experience. He checked out the fireplace console and repaired a wonky ignition switch which caused the issue. He also thoroughly cleaned the interior, the glass (with drop cloths...hooray!), arranged the elements to make them more efficient and aesthetically appealing, as well as the exterior vents on each side. Made our 15yr old fireplace look new. To boot, he gave me a detailed walk-through of the issue and quite honestly, was a pleasure to deal with. I'd have them back anytime something goes wrong and he told my elderly Mum I could ping him with a question should it arise. I'm not being reimbursed to write this (doubt it would work since I rarely write reviews). I'm totally sincere when I advise you to go with Stove King. They're unusual for this day and age. I'll have them to thank not just for heat but enjoying the fireplace again over the holidays. Thanks guys! A++ Wanted to mention I'll take some photos later to add -- if the cat or dog don't get there first ;)

• Gary Brenner★★★★★
  a year ago

  My gas fireplace was not working and hadn't been serviced for years. Ryan serviced the unit. I could not have been more satisfied. He was very thorough and pleasant; he also took the time necessary to fully answer all my questions. I will continue to use Stove King for my fireplace needs.

• Fred Kennedy★★★★★
  3 years ago

  I contacted stove king last year after another shop straight up ghosted me. It was a completely different story with Stove King. Such a pleasure to work from start to finish. I ordered a montlake 300 woodstove insert which was on a long back order at the time. Stove king kept me updated as best as they could on delivery estimates, and when it came in, their guys got this BEAST of a stove into my house with smiles on their faces. It wasn’t easy to get into my place, and they even found out they needed a flue offset piece that they didn’t know they needed. They called around to find it, and ended up driving a couple hours just to go get it and were able to install the fireplace in a day. I love my stove and am so happy I went with these guys to get it into my place. Thanks a bunch!

• Ann Lyness★★★★★
  5 years ago

  I called Stove King on a Saturday and someone actually answered the phone, not a recording. That was a plus to me. I explained my problem to the man and he knew exactly what the part was that I needed. They ordered the part and we set up an appointment for installation at 10 a.m. Warren was at my house precisely at 10. He fixed the problem and I can’t say enough good things about him. Good company to use to get the job done right. 👍

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