Rich’s for the Home – Bremerton — Fireplace Store in Bremerton, Washington

• TJ de Lacy★★★★★
  2 months ago

  I have a Travis AGP pellet stove that has faithfully served my family many years until last year. Attempts to have the pellet stove repaired with another provider were in excess of 9 months without a functional pellet stove. Repair visits were several with the other provider were several with 2 to 3 month intervals between due to scheduling conflict. Patricia with Rich's stove arranged a service call within 3 weeks. Communication from Patricia has been fantastic. Rich's service technician was outstanding identified 1) pellet stove was not programmed for our use and corrected default program. 2) identified cause of inadequate pellet feed and communicated parts needed to Patricia who arranged parts to be ordered. Patricia knowing we wanted our pellet stove operational, reached out to us the following day with invoice and actions I needed to take. Did I mention the other pellet stove provider I had to call to ask if parts were ordered as there was no follow up communication. Rich's in my experience with Patricia in customer service and an incredibly knowledgeable service technician are providing an awesome service team that will keep your pellet stove running 13 years and counting.

• Chris Sanford★★★★★
  2 years ago

  Chad was very helpful and pleasant to work with. He was able to help us all the way through installation, even acting quickly when our order hit a snag. We love our new stove!

• Rich Anderson★☆☆☆☆
  3 months ago

  I have hesitated doing this, but the last few hours has been the last straw. Do not buy a Coast Spa from Rich's. Do not buy any spa from Rich's. Their service department is incapable of servicing the spas they sell. I have been struggling to get our spa in working condition now for a year. A year of canceled service appointments and excuses. Over and over no follow through from service. Over and over failure to fix the multiple issues or even keep track of what has been done and what has not been done. We have not been able to use it in a year now. Today, after yesterday's service I tried to fill it, only to have water gush out of the fittings. Their response - send us photos. Enough is enough. If I could give them zero or negative stars I would.

• Tara VanVleet★★★★★
  7 months ago

  Chad was wonderful and so patient with us while purchasing our new fireplace insert.He demonstrated different inserts to consider, options for the models that might work for us and answered all of our questions! He was helpful and provided the information we needed to make a good decision. We love our new isert. Thank you, Chad!

• Troy W★★★★★
  3 months ago

  I worked with Maggie at Richs and had a wonderful experience, the company itself is not the best when it comes to customer service but our associate did everything she could to make sure we had a great experience! If you need anything from Richs ask for Maggie she will take care of you!

Reviews powered by Google Maps