Red Arrow Heating and Cooling — Fireplace Store in Mattawan, Michigan

• John Young★☆☆☆☆
  2 weeks ago

  The people you hire are going to get somebody killed on the road. I was driving down I-71 and one of your vans was aggressively weaving between traffic and tailgating people, and at one point attempted to pass on the shoulder. By the time we reached Polaris Pkwy, he got past an 18-wheeler and sped off doing at least 90. I understand that Columbus doesn’t have the greatest nor fastest drivers, but that is unacceptable behavior on the road.

• Steven Reynolds★★☆☆☆
  a year ago

  Not sure why or how- multiple people in our neighborhood have not had working humidifiers that are built into our HVAC system. Our community was new build in 2021 and the company that installed the system did not complete installation the same for every house- last week we all figured that the eco AC unit control was improperly installed/setup. Some had it correct and others had it incorrect. Thankfully we used critical thinking and inspected the ones that worked…( I am sure this company would have just charged us all $$)- here is the problem:one wire installation and the programming was setup for two wire installation. Now we all can use our humidifier.

• Michelle Chastain★☆☆☆☆
  6 months ago

  We have a recently built new home and the furnace was installed by arrow. The filter box was not installed correctly and we could not replace the filter. It would not fit in. The service tech came out to fix it and he forgot to bring the parts needed to fix the problem. So they have to come out again and we have to wait 2 weeks. We asked if there was anything sooner since we already wasted a day waiting for the service tech to come who was late getting there. We expressed concern that it was such a long wait and were told that “it was our problem” that we had to wait so long. It is not our problem that the furnace was not installed correctly the first time and it is not our problem that the tech forgot the parts needed. We did not expect to be talked to in this manner from a customer service rep. All of this is Arrow’s problem not ours. We just have to deal with their customer service issues because they were the contractor the home builder unfortunately used.

• Mindi Slagle★★★★★
  3 months ago

  Jimmy (technician) reached out because I had a last minute request to get my furnace working again. After just a few minutes, he was able to walk me through what was wrong which turned out to just be a clogged flu because my children shoved dirt in it. Appreciate all your help!

• Kathy Bartlett★★★★★
  2 months ago

  I called asking advice about my furnace after another company insisted I needed an expensive repair. I received same day service and the employee was very experienced and put my mind at ease.

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