Real Fyre Store — Fireplace Store in Royal Palm Beach, Florida

• James Kruszynski★★★★★
  9 years ago

  Having just moved to Maryland from South Florida I was uneducated on how to safely start a fire inside my home. Not only was I able to find a great set of tools for my fireplace I was also provided with information on what I needed and how to get started without burning my house down or filling it up with smoke. Bill was friendly and helpful throughout my visit and it was a pleasure shopping there. Definitely recommend The Fireplace Shop for your fireplace related needs!

• Neisha Williams★★★★★
  3 years ago

  My husband and I had a great experience working with Dan to pick out a grate for our firepace. Dan provided us with outstanding customer service. He was friendly, informative, and a pleasure to talk to. We will definitely be back.

• W B★☆☆☆☆
  10 years ago

  I was helped by the owner and shared with him a detailed list of supplies I needed for my stove. He collected the items and I bought them. A couple of the items were not the same as the ones on my list, and when I went in to return them he refused to refund $22 for one of the items because he said he had to cut it from a roll. Which I would accept, however what he sold me was not what was on the list. They also charge a 10% "restocking fee" for returns. Restocking fee??? Are you serious? I should be able to charge him for my time wasted and for the gas I used to go to his store twice, when the owner was the one who sold the wrong product! He obviously does not subscribe to the "repeat customer" business model. For $22 he lost any future business from me, but gained a negative reference forever. Fortunately I was able to buy the right one online for a third of the price.

• E Chang★☆☆☆☆
  6 years ago

  I tried this place on the recommendation of a friend and the customer service was poor from the beginning. I had to email them twice to get even an initial response about whether they could convert a two-sided fireplace to gas. When I called the number emailed to me to schedule an estimate, the person who answered the phone tried to send me to a different department. Then someone else came on the line to schedule the appointment. The earliest appointment I could get any day, I was told, was 10 a.m. So, I took time off from work to be there at 10 a.m. on a weekday. At 10:15 I called because no one had shown up. I was told (again) to call somewhere else. When I said no, this was the right number, the person checked and then told me the salesperson was on his way and would be there momentarily. A few minutes later, I got another call saying someone was supposed to have contacted me the day before to let me know the salesperson was very ill and couldn't make it. When I said, "You've got to be kidding me, I took time off from work for this," the person on the phone asked sarcastically if i wanted him to call the very ill person to see if he could make it to my house even though he was ill. Obviously, I'll be going elsewhere.

• Joseph Colandreo★☆☆☆☆
  3 years ago

  My wife and I were out shopping for gas logs to have installed in our fireplace. We walked into their showroom, after a few minutes a man came from the back and asked if he could help us. I told him we were looking for gas logs to be installed in our brick fireplace. With an attitude he walked over to the sales counter and threw a sales brochure on the counter as if we were bothering him (my wife and I just looked at each other). I started to ask questions about the gas logs and the installation when he cut me off and rudely said he wasn’t a plumber. When I asked him what brands he sold he abruptly flipped over the brochure and started poked at the back label. I looked at my wife and she said let’s get out of here. I told the sales guy he was very rude, and we would shop someplace else and walked out. We purchased from their competitor

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