Prairie Insulation — Fireplace Store in Springfield, Illinois

• Rhett Tudor★★★★★
  4 months ago

  We had them come out due to some strange humidity during the peak of the summer. Jeremy was able to quickly identify the issue, he jumped in the attic and found all the issues causing the humidity in the kitchen drawers due to poor insulation in the attic. Quote and installation went smoothly and with today being super humid and hot we didn't see the issue back. Can't recommend them enough.

• Darin Miller★☆☆☆☆
  9 months ago

  These people were terrible!! I called them because I was told they could fix my fireplace. When they finally called me back, they told me it was $150 just to look at it. Then they came out & took my $150.00 and never called me back. I started calling them and was told they would get back to me. Three calls later, I spoke with someone and 'he's been busy' and 'it'll be a while', he still hasn't check into parts. Which by the way I had the owners manual with part numbers and had given that to the repairman. I also told him I had clicked the link on the manufacturer website and found the parts and could order them. He said he won't put the parts on if i buy them. So, i guess I am out $150 and the three weeks i've been waiting for them. Poor customer service!

• Beth Ann Koustas★★★★★
  10 months ago

  They guys are great! Had an original quote done a few years ago but something came up and I wasn’t able to get the work done at that time. But when I contacted them again this year, they still had my information and were able to give me an updated quote without having to come back out. They arrived at the time they said they were going to, took a look at the attic, and got to work. My attic didn’t have any insulation and it only took them about an hour to do the whole job. They barely left any mess and what mess they did leave (little fluffs of insulation) they offered to clean with my vacuum, but I told him not to worry about it. Bonus: they changed the Lightbulb I’ve been unable to reach in the room where my attic access is that’s been out for years. Great service!

• Doug Roberts★★★★★
  a year ago

  These folks quoted a job for my home (in October, 2023) that involved removing the loose fiberglass insulation from the top of the walls in our crawlspace and then replacing that gap with foam insulation. I couldn't have the work done for several months due to other work being done that had to come first in the crawlspace. When I called them to schedule, they honored their original quote price, arrived on time at our house, and cleaned up behind themselves. We're very pleased with their work and their price was reasonable.

• Bill Bojarzin★★★★★
  a year ago

  I called them on a Wed, they came out the very next day and were extremely helpful in explaining all the details of insulating my addition. They provided a quote that afternoon with lots of options, which I accepted. They came out the next Tues and Wed and did an outstanding, clean job. It's a week later since I called them and everything is done! Highly recommend!

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