Phillips Lifestyles — Fireplace Store in Traverse City, Michigan

• Jennifer Gilbert★★★★★
  6 months ago

  My husband bought hottub steps for our floating dock due to the lowering water levels this year. Dennis's recommendation of antislip tabs on the bottom was amazing! We (and the grandkids) can get on and off the dock with ease!

• Christine Casteel★☆☆☆☆
  2 years ago

  Does this look like a "bathtub " to you?? We purchased this unit from the previous owner who purchased it from Phillips. First of all the wet end kit was leaking, so my husband called Phillips to see about getting a replacement kit, they struggled to find the part, so we had to purchase a whole new wet end kit with a new motor. Finally got that part & installed it, filled "hot tub" with water. Found another problem with the heater casing leaking, took it apart & it was broken. Called Phillips, described the part we needed, he said to bring the part in the next day along with pictures of the tub so they could maybe find a replacement part. So my husband took the part in this morning, the man at the service counter immediately started yelling at my husband! "I told you we don't carry parts for "bathtubs"!! Didnt even bother to look at the part he brought in or of the pictures we took of the unit. My husband said "fine" picked up the part off the counter & proceeded to leave where the man followed him yelling at him all the way outside! Are you freaking kidding me???? I don't care what you have to say, this is no way to treat any person! Even if we are wrong & this is just a "bathtub", this was completely uncalled for!

• Todd Richards★☆☆☆☆
  a month ago

  I do not recommend this company. Absolutely horrible customer service. They will tell you anything you want to hear to make a sale.

• Scott Vogel★★★★★
  3 months ago

  Tony is very knowledgeable and patient. He helped us make informed decisions and answered many questions.

• Shirley Forrest★★★★★
  8 months ago

  I had a Quadrafire 2100 woodturning stove installed 11/2024. All the sales people and installers were polite, timely, and knowledgeable and were very thorough with all the answers to my questions. They were able to install the wood stove even though I had an existing metal roof and in a re-built mobile home. Over the winter, I burned 6 face cords of firewood and am very satisfied with the quality and experience of my new wood stove. I am very happy with my purchase and the installation and overall experience with service at Phillips Lifestyles.

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