Northline Express, Inc. — Fireplace Store in New Stanton, Pennsylvania

• Tim Sohosky★☆☆☆☆
  3 years ago

  Ordered item without being told what carrier would be delivering. After receiving shipping notice and seeing it was USPS doing delivery, I knew the package would not be delivered to my home address as they do not deliver to me. The item was quickly marked as "undeliverable, return to sender" in the tracking system. It took 2 emails and a phone call to have a refund processed. Finally when the refund was processed, I was charged a $15 restocking fee. Essentially it cost me $15 for a product I never even received. The seller's solution was to contact the post office as if they would somehow give me the money. I will not be ordering any further stove parts from this company!

• Dave Parrish★☆☆☆☆
  a year ago

  Poor slow delivery. Customer Service tells me they ship in 5-7 business days now, not what their online site reads! Very Bad Business Model. I won’t order anything else from them.

• Kaitlyn Vance★☆☆☆☆
  a year ago

  Ordered a $600+ chimney liner 3 weeks ago. After 2 ish weeks, I wrote to inquire about a shipping date/tracking info and I was told it was processing but would ship soon. Four days ago, I asked for an update again and they said it would ship that day. When I asked for a tracking number or even what carrier it was, they weren’t able to provide that information and would get back to me when they had it. As of right now I’m out $600+, getting no updates from the company, with no idea if or when I’ll receive the product I ordered. I am disappointed and frustrated to say the least. Time lags between order date and ship date are understandable, but they should be communicated and/or noted on the website.

• Mike Dipaolo★★★★☆
  3 years ago

  Very useful website with the parts calculator. My only issue was when I ordered it stated that one part was not in stock. I figured no problem, I would be able to find that part elsewhere. I finished ordering the rest of the parts (this was on Saturday). Monday I receive an email stating that several other items were not in stock and would be shipped at a later date. I don't know where the confusion occurred be it OS or bad inventory. I was able to install what was shipped initially and had to buy a part elsewhere that was of a different brand to get me by until the original part shows up. I received confirmation of my missing parts being shipped the other night and should receive them around the time they estimated. All in all a good experience. Just even more expensive when you have to buy an extra part to get by until the order is fulfilled.

• Scott★★★★★
  3 years ago

  I was worried when I didn't see any info sent to me about my order, then a few days after the order I called and they provided me my shipping info. Within hours I received all my stove and chimney parts. Everything with the exception of one pipe arrived in flawless condition. The pipe that didn't was slightly dented and is toward the back that no one will see so who cares. The box was in perfect condition so this damage happened at the manufacturer not northline. The prices were the best as well. I did get a few pieces that I needed via Amazon and probably saved $80 total. And I likely saved 500 by going with northline vs another vendor.

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