Malm Fireplace Center — Fireplace Store in Santa Rosa, California

• Todd Guidi★★★★★
  a month ago

  This is my second time using their services. The first time was 10 years ago, and I was satisfied, but this time I was even more satisfied! The glass on my stove broke, so I decided to bring it back. After picking it up, I was taken back by how detailed their work was. The new glass and most importantly the new seals were absolutely perfect! After reinstalling it on the stove, I found out after the first night of use that it far exceeded my expectations. My wood use had dropped by 50%! Like the first time I expected about 30 to 35 % better efficiency, but this time I could barely contain myself. Again, the new seals proved how efficient my stove should be. It's going to be a warm and comfortable winter... Thanks team!

• Olga Clark★★★★★
  a year ago

  I have had a great experience with this place! Very intelligent and knowledgeable team! Thank you for your help!

• Ivann Falcon★☆☆☆☆
  2 months ago

  Extremely rude employees. Took a fireplace door I had broken accidentally and the employee went ahead and insulted my mom by saying how stupid she was for breaking it. Never in my life has anyone insulted us like this will never come back here.

• Ellen Segale★★★★★
  9 months ago

  We purchased our first pellet stove (Quadra-Fire Santa Fe model) at Malm and we're absolutely thrilled with it. The service we received was excellent and all of our questions were answered. No pushy sales tactics, just the information we needed so we could make an informed decision. I highly recommend Malm for those who want excellent service and a knowledgeable staff!

• mark godley★★★★★
  8 months ago

  Remember when you could trust a retailer to consult on product to meet your needs, be patient as you ask questions to get educated, guide you to a solution focused on your budget and needs? And after you buy from them, they continue to educate and guide you over the lifecycle of your ownership? Well if you are looking to buy an insert or pellet stove or similar fireplace product, you can't get better than Malm! I first bought a Quadrafire Santa Fe pellet stove from Pete at Malm 8 years ago. Over that period, the product has been a complete workhorse...it just works and works and works. 3x in 8 years I had something funky going on and Pete was able to diagnose over the phone what was amiss and got me back up and running. I've been so impressed with Malm and the Quadrafire Santa Fe...I just bought a second one. It is so fantastic to bump into people who exemplify customer service and value long term customer relationships. These folks are the real deal that stand behind their products. Just call them or stop by. You won't regret it.

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