Long Pond Hearth & Home — Fireplace Store in Wauregan, Connecticut

• Eric Marullo★★★★★
  a year ago

  Had a great experience here getting my Nordic Hot Tub. Steve is great to work with and it was an easy, quick process from the purchase to the delivery/setup. I also had a minor issue with a loose diverter valve, and Steve ordered the part and was out in less than a week to fix it. It’s hard to find that quality of service anymore. Very happy with my purchase and I made the right decision going to Long Pond Hearth & Home.

• Jessica Viens★★★★★
  6 years ago

  Steve and Ron are wonderful. Excellent customer service and quality products. Over the years I have purchased from them a pellet stove, pellets and more recently a Bull Frog hot tub which has been an amazing addition to my home. Their support with each purchase has been invaluable. I deeply value them as a great local business and will continue to support them.

• Water “Dr. PeaBra8n” Watcher★★★★★
  6 years ago

  I highly recommend the service and products at Long Pond Hearth and Home owned and operated by Steve Dugas. I researched a hot tub purchase for six months and Steve patiently answered (and sometimes had to repeat,) informatively and without condescension during the whole research period!. There is a lot to know about hot tubs and they can be very expensive. After exhaustive research, I am convinced the Nordic spa is the ideal tub for me, and the two brands Steve sells (Nordic and Bull Frog,) are the best built and purposeful in North America. Steve and his store associates are very kind and professional. They are always in a cheerful mood and will take the time to help you. We bought our Nordic Impulse DP just before Valentine's Day in 2018. Steve gave me a great price for my tub, delivered it, and helped me with advice and tools when we moved it to our new house at Christmas in 2018, I am extremely pleased with and highly recommend the products, customer service and overall experience with Steve and his crew at Long Pond Hearth and Home! I love the Nordic Impulse DP because unlike the tub we had that came with our previous home, it is round and has bench-style seating. It is so comfortable; it's like sitting on a living room couch while surrounded by soothing hot water. The whirlpool jet is awesome for putting my feet or back toward, and I appreciate that I can direct the jets and control their flow. I got the tub, cover, steps, and delivery for literally $3,000 less than any other area dealer for a 4-5 person tub, and no brand (carried around here that I know of,) other than Nordic offers a fabulous round tub. All in all, I am one seriously happy camper -- just about every day, with a cappuccino or Cabernet, depending on the time of day, with my Nordic from Long Pond!

• susan mccarthy★★★★★
  7 years ago

  We have been purchasing our pellets from Long Pond Hearth for many years. We are repeat customers because they consistently provide the type of customer service that you just don't find anymore -- they remember you and the details of your order and your preferences. Ron and Steve and their staff are AMAZING! Thank you for making our purchase and deliveries so easy!

• Barbara Lee★★★★★
  9 years ago

  This local store features great customer service with top name brands, for your backyard enjoyment such as Bull Frog Spas! They also carry pellet stoves and pellets at phenomenal prices. I've enjoyed barbecue prepared on their superb grills! Wow! Not to mention, they are great supporters of the community over here in Connecticut's Quiet Corner! A spectacular part of New England. Very happy with their customer service!

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