Legacy Home Comfort — Fireplace Store in Arlington, Virginia

• Yamin★★★★★
  5 years ago

  During the hottest weeks of July, my HVAC broke down. My insurance company assigned a big HVAC company to repair the broken unit. However, it took that company 3 times to fix a not so complicated wiring issue. It would have saved them 2 visits if their technicians could have been a little more patient and professional. More importantly, during the check-up service, one of the 3 technicians either didn't identify or left the valves untightened so that the freon started to leak. We didn't know about the leaking freon until the unit broke down again several days later. I am so fed up with this company that I requested my insurance company to send in a better company, then my insurance company sent in Legacy Home Comfort. Even though it was during the busiest season, Legacy Home Comfort quickly set up an appointment for me. The technician easily identified and fixed the problem, and the price for the out-of-pocket freon refill charge was very reasonable. From the conversations I had with the technicians from the two companies, I found out that the first company definitely overcharged everything so much, from material/components to service, their price more than doubled Legacy Home Comfort's. For the whole HVAC repairing process, we've had one or two hiccups, but it was just because of these moments that shows the service qualities of different companies. For Legacy Home Comfort, I am very satisfied and impressed with their service. Especially for their supervisor, Ivan, he has shown me through his words and actions that he is an honest, responsible, reliable, and trustworthy leader of the company. Next time when my HVAC or fireplace has problems, I would not wait for my insurance to assign me a random company, but ask for Legacy Home Comfort directly!

• Aaron Caserta★★★★★
  3 years ago

  I was in a pinch and found this company and was so impressed. I called after hours and a real person picked up promptly. He was very helpful and professional on the call, and responded on-site within an hour. Prices were extremely fair—hundreds cheaper than a competitor that was trying to take advantage of me before I called this company. The job was finished within 2 hours of me calling for less than half the price of “the other guy”. Highly recommended!!

• sonia holstein★★★★★
  4 years ago

  Ivan was INCREDIBLE! Our AC broke yesterday and in this intense heat, it was miserable. We called many HVAC companies in the area but many were delayed and not answering at 7pm at night. We called Legacy Home Comfort and Ivan answered, he calmed us and said he could come to West End area in an hour. He arrived in 35 minutes, fixed our thermostat and AC promptly in 1.5 hours for a really affordable price. Highly recommend this place, great service. Ivan was our hero!

• Amy Moss Blake★★★★★
  7 years ago

  I actually had a wonderful experience. The technician came on time and was extremely helpful. He was able to show me where the issue was and how to take care of the maintenance myself so that it doesn't happen again. He also was able to confirm that the previous company that came out, did not do a good job and pretty much took my money and did nothing. I was very pleased with Legacy. Very informative and professional.

• Nela M★★★★★
  7 years ago

  Supremely good, reliable, honest service run by Ivan and his team. I returned from vacation to find my air conditioning went out and they responded to my request for an appointment within a day. He came and spent an hour looking over my 10+year old AC and boiler system and talked me through the likely prognosis of when I would need/want to upgrade things.Excellent job, and excellent price with great communication. This is the type of small family owned business you want to support. Will call them again!

Reviews powered by Google Maps