Kring’s Hearth & Home in Bechtelsville — Fireplace Store in Bechtelsville, Pennsylvania

• Jody Beck★★★★★
  a month ago

  We have purchased 3 pellet stoves and a wood fireplace insert from Krings over the past 15 years since moving to Pennsylvania. They have been so helpful and knowledgeable. From the sales team to the install technicians and the maintenance teams. Steve came to address a potential issue with our new pellet stove and did a thorough cleaning and troubleshooting. He stays focused on his task and even stayed to fire it up and make sure it is working correctly even though it was the end of the day. He could have done his job and left. Thank you to all of you at Krings.

• tanja prosock★★★★★
  2 months ago

  These guys are the BEST! John and Steve came to my house From Kring's Hearth and Home, to clean my fire place and chimney, and repair a gasket. They were on time, friendly and very respectful of my home. They totally set my mind at ease. They were so quick with what they had to do and even spent a few minutes to meet my 3 dogs! What a great company to deal with! I will definitely be calling them again to set up a regular schedule for them to come out to clean my fire place and chimney every year. Thank you again for making me feel safe and helping to keep our family and home warm this year. John and Steve, you guys made my day! Thanks again.

• Frank Cobbs★☆☆☆☆
  a month ago

  Worst service ever, from a manager no less! I walked in the Bechtlesville location looking for parts for my quadra fire castile and was treated incredibly rudely by management. I was looking for a wire adaptor for a convection blower, and the manager tried his best to not help me. One kind younger worker tried to help me by printing a schematic for the parts I needed , but was told to stop helping me because he shouldn't spend anymore time on me. Mind you I had been in the store about five minutes at this time. I showed the worker and manager the part on a quadra fire oem part, only to be belittled and told "ive been doing this 30 years." when I asked to be showed the part I needed instead , the young man kindly started to look up the part. Instantly the manager rudely snapped at the young man saying "We don't have it, their all on trucks." All I wanted was a picture so i could make sure i was getting the right part, but making a sale, and gelping a customer wasnt on the managers mind. The Manager doesn't care about the customer or customer service at all and should be removed. I can only imagine the amount of business he has already cost the location. I would avoid this location if you can. You've been warned!

• John Hoover★★★★★
  a year ago

  Had a gas fireplace installed today, beyond thrilled with it! The entire process from the showroom visit, quote, site survey and install was fantastic. Everyone we dealt with was polite, professional and took the time to explain everything and answer all of our questions. The install techs even took photos and showed us pics of our chimney and advised us of unknown issues we didn’t know where there. 10 outa 10. Won’t hesitate to use them again!

• John Purr★☆☆☆☆
  a year ago

  Had Krings come to service my gas fire place. First thing I thought was strange was they requested a deposit over the phone for the service call. Never heard of such a thing but ok I need my fireplace fixed. They show up on time on the date agreed to. the tech looks at the fire place and says that we need to replace the valve and the igniter. Ok lets order the parts and get it done. I receive a call a couple days later to pay the balance of the service call. I do so and then am told that they cannot get the replacement valve and am told I need a whole new insert at a cost of 7000.00. I decided too see if i can find the valve and there it is the exact same valve on amazon. I replaced tye parts myself and 200.00 later fireplace running like new. Can you say bait and switch. Classic case. I suggest staying away from Krings. See pics

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