Kett’s Hearth & Home — Fireplace Store in Kentwood, Michigan

• Matthew Curry★★★★☆
  a year ago

  Closed on Fridays…not a good day to be closed. Just my opinion. Drove there expecting them to be open, after all, what business closes on a Friday?

• Steven S.★★★★★
  7 months ago

  I recently had a gas insert fireplace installed by Larry Kett and his team. Their showroom has a large selection to choose from and Larry was very helpful in both explaining our options, as well as just generally educating us about gas insert fireplaces. He was extremely knowledgable, prompt with his email and phone responses, and just seemed like good people. We've had our gas insert for a couple weeks now and absolutely love it, makes the winter much more tolerable. Thanks Larry and the Kett's Hearth and Home team! Edit: It's been four years now and I still fully recommend Ketts.

• Kim Vliem★★★★★
  6 years ago

  This review concerns Larry Kett who was unbelievably kind. I arrived shortly before closing time and Larry, despite being in a hurry to get to his son's wedding, took the time to give us an estimate on a new fireplace door. As I was driving home, I noticed that I had left my cell phone in the store. Larry offered to meet me the next day (on a Sunday when they are normally closed) to return my phone. Although I did not purchase a fireplace door from Kett's, I wanted people to know about Larry's kindness. Thank you!

• Kristyn Weidenfeller★☆☆☆☆
  9 years ago

  I completely agree with the many other reviews stating th rude and aloof customer service. We have needed information and service since purchasing our home two years ago and whenever we have called we were met with attitude and rudeness. Last year when we called to have our two gas fireplaces checked for safety we were told it would be on a basis of whether they were "in the area." Again, very dismissive. This year we called to ask if they could show us again how to safely turn on the pilots, no service check or Anything els needed. AGain, they would let us know if they were "in the neighborhood". FInally the service tech showed up, lit both fireplace pilots and 15 minutes and $175 later was out the door. No safety check or any cleaning, nothing. I called Larry Kett to question this and his attitude was one of absolute disconcern. I WOULD NOT RECOMMEND THIS COMPANY WHATSEVER. WE ARE BUILDING A NEW HOUSE NEXT YEAR AND WILL BE USING ANOTHER HIGHLY R GARDED COMPANY IN GRAND RAPIDS. THEY COULD NOT HAVE BEEN NICER.

• Eric Soya★☆☆☆☆
  4 years ago

  Went in a few weeks ago to look at fireplaces. No sign on the door about masks but we wore them out of safety concerns (and because it's the law, duh!). Neither employe was masked nor did they make any effort to put a mask on. The guy came over and talked to us, the whole time hovering about 4 feet away and never wearing a mask. We left pretty quickly and went to Hearthcrest Fireplace where as soon as we walked in, the employee masked up. Needless to say, they got our business instead.

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