Jack White Fireplaces by Rawson — Fireplace Store in El Paso, Texas
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11950 Golden Gate Rd #5805, El Paso, TX 79936
El Paso, TX
- Premier Heatilator fireplace distribution
- Certified professional installation services
- Combined 47-year construction industry experience
- Comprehensive customer service excellence
- Regional #1 fireplace distributor status
Products
Working Hours
| Monday: 7AM-4PM |
| Tuesday: 7AM-4PM |
| Wednesday: 7AM-4PM |
| Thursday: 7AM-4PM |
| Friday: 7AM-4PM |
| Saturday: Closed |
| Sunday: Closed |
Reviews
- Will Sierra★☆☆☆☆a year ago
Placed an order on Dec 27 for fireplace panels. Was told they would be here in 3 weeks. Now they are telling me it will take 6 weeks. They also do not return phone calls so you need to keep calling them. Absolutely terrible customer service.
- Glenn Archer★★★★★4 months ago
Chris was quick,professional,ontime and polite.
- Ed Flores★☆☆☆☆3 years ago
Managers by the name of Norma and Claudia are professional but are fed the wrong info from incompetent technicians. I've had my Fireplace insert down for 21/2 mos from incompetent techs. Techs don't have proper tools and have been loaned my personal tools. Techs don't have knowledge on troubleshooting and disasembly. I've had to give them advice on removing parts. Techs keep informing Norma and Claudia that I have an electrical problem. Electrical has been thoroughly check by electrician. Techs have burned out variable speed switch, thermostat and damage gas valve. Gas insert was working fine for the exception fan wouldn't turn off. Now I don't have a fireplace to turn on and missing damage parts.I am informed I haven't been charged for parts. Now office manager wants to charged me for parts that incompetent Techs destroyed and haven't repaired. Initial tech that caused damage is no longer working for them. I am sure they have a qualified tech but have been dealt the worst.
- Ben Adauto★★★★★7 years ago
The service technician, Andres, arrived on time to service and clean my two gas fireplace units. He repaired a faulty switch and walked me through how to restart the pilot flame if it ever goes out.
- J Gutaz★★★★★9 years ago
The best electronic fireplace repair and sales ever. The best customer service and the friendliest employees I've ever experienced.
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