Heating World Inc — Fireplace Store in Loretto, Pennsylvania

• Frank DeGrazio (FrankieDeGraz)★★★★★
  3 months ago

  I had a new wood stove installed and Josh and Tony did a fantastic job. Very professional. They left my home the same way it was prior to them starting the install. I highly recommend them for any heating needs.

• Karen McCoy★☆☆☆☆
  2 months ago

  I am grandma, sharing a horrible experience for my family. They have a coal furnace just installed couple years ago, It self feeds. We'll since the temps have dropped and they have a old house, it gets cold quick. The furnace guy came 4 weeks ago to clean the furnace. Ever time the try to start using it again the co2, detectors start going off. My son In law called 5 times now, asks to speak to the owner and she sends him to the repair guy, who says I will call you back after looking at my schedule and NEVER calls back! They are using portable heaters including a propane one, till they get this guy out there. My son in law is Joe Plazek

• Beth A. Smith★★☆☆☆
  2 years ago

  When my propane fireplace insert was purchased and installed from Heating World a year and two months ago, I was pleased with their service. They took care of me on very short notice and all went smoothly. The sales and installation guys were good and the fireplace unit was just what I wanted, beautiful. Within a few weeks, I started noticing issues with the fireplace and the remote thermostat. The flame, first, was so high and deep orange, even set on low it almost touched the top of the box. It wasn’t excessively run, yet the glass quickly turned completely black with soot. I was afraid it would shatter. I called and the guy came out and cleaned the fireplace and corrected the flame to the right level. He gave me a cleaning bill at first that he took back when he realized it was their error. The overdialed flame had already damaged the interior of the firebox though. The metal surround on the unit seems like the thinnest possible material to contain a fire. It bangs and pops like crazy when it turns on and off. The remote is also poorly designed and programmed on the Chaska model. The buttons aren’t clearly labeled unless you press one to light it up, so you have to memorize them. Default flame height without the thermostat is High every time, no last setting memory, and the remote often doesn’t respond to turn it down, even if you hit the right button, which it’s easy not to. The fireplace doesn’t start when the thermostat says it should, shuts off when it shouldn’t, turns on and off like every minute sometimes, smart mode does that a lot. I had hoped this would be a reliable temperature controlled unit to assist with heating part of my home, but I don’t trust it overnight or unattended. I had the technician out again a few months ago, he of course didn’t have a new remote on hand, but said I may need one. Finally I lost all temperature controls on the remote and called last week (third time) to finally get this resolved, at 14 months of ownership. The technician arrived and configured the new remote. I have the thermostat back, but it’s the same bad programming. At the end, I was surprised when he told me I would owe for the mileage and labor even after he called billing to explain the history. There was going to be a charge too for the new remote because it’s only 12 months warranty, but they took that off. It was still a lot of money for me. I left a phone message days ago and have not heard back. If I had it to do over again, I would have paused and done more research. I’m let down at the overall product quality of the Kozy Heat brand and the higher customer service level at Heating World, but the extra star is for the service and sales people. The best outcome here would be a new different fireplace that works and no charge.

• Casey ONeil★★★★★
  2 months ago

  Really happy with my purchase. The guys that came out to do the installation were also great.

• Pickle92 M★★★★★
  3 years ago

  Customer service is top notch! Everyone there was friendly and patient with all my questions. When I got my logset home and had questions the tech was also great in helping my resolve the issue I had. Absolutely will send anyone asking about heating to Heating World! Pictured here is the MONESSEN: BERKLEY OAK VENT FREE GAS LOG Set on medium.

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