Heat Survival — Fireplace Store in Pleasant Valley, New York

• Anthony Cefaloni★★★★★
  11 months ago

  After having a traditional fireplace that never really heated my house, I decided to go with a gas insert. From the first call to HEAT SURVIVAL the staff was very welcoming and helpful. The owner Mike is very knowledgeable and passionate about his business , he guided me to the perfect insert to fit my heating needs. I purchased the Enviro EX32 gas insert and it heats my entire upstairs of my ranch home with no problem and no need for the boiler to run. The staff that came to install my insert was very friendly and well educated in this field. The staff was punctual and kept a very clean work environment. They explained all the instructions in detail while keeping it simple for me to understand on how to operate my insert. I couldn’t be happier with my decision to use HEAT SURVIVAL for my heating needs. I will definitely be using them for future servicing on my insert. I LOVE having a hot fire with a push of a button !!

• Jason Sosiewicz★★★★★
  a year ago

  I’d like to thank everyone at heat survival and absolute chimney. Very hard working group of guys! Thank you Mike for getting me completely set up with my new JOTUL! My chimney was so bad it had to be treated twice!! Mike didn’t charge me for the second treatment! He wanted it to be perfectly clean before they pulled off the impossible of getting a 6” liner down an 8” flue with a big offset! They got the liner down and were able to install this beautiful wood stove! I trust these guys enough I left the basement door open for them numerous times when no one was home ha! Told them to make them selves at home! Good group of guys. They work together great! Thanks again Mike and crew!

• Michael Palladino★★★★★
  a year ago

  I recently purchased a Wood stove after insane electric bills. I went to Heat Survival at the recommendation of a friend and I’m grateful that I listened to him. The staff at Heath Survival was extremely knowledgeable and helpful. They went above and beyond to ensure a great experience for me. Thanks to Javier the salesman to helped me and to Mike, the owner- who picked up my phone call when I found myself in a jam while installing the stove. Really incredible customer service and if you’re reading this, you can’t go wrong with Heat Survival!

• Julie Nardi★★★★★
  11 months ago

  After living 15 years with a used, temperamental pellet stove, we purchased the “top of the line” pellet stove at our local big box retailer, only to be let down within months of the purchase- only to be led thru the winter by help on an 800# only open during the same hours I worked outside the home. Fall 2024 we said no more. I want to be able to walk into a place and pick the brains of people who stand behind their products, and who can help me troubleshoot whenever needed. I wanted a pellet stove that would heat my home and need the least amount of maintainence. I ended up with Harman and could NOT be happier. Everyone in Heat Survival that dealt with us and our children were knowledgeable, friendly, and accommodating. We have been using the Harman stove for 3 months without a single issue. Not one. I am so glad we made the switch to dealing with a local, friendly business, and cannot recommend them enough!

• Paul Sand★★★★★
  5 months ago

  I had a great experience working with these guys. They set me up beautifully with the right sized wood burning insert for my fireplace, and gave me a very fair price. I am doing the work myself, and they offered excellent advice and support.

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