Hearthcrest Fireplace & Home Decor — Fireplace Store in Byron Center, Michigan
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365 84th St SW, Byron Center, MI 49315
- Comprehensive fireplace and home decor solutions
- Professional installation and design services
- Custom fireplace accessories and aesthetic enhancements
- Complete maintenance and service support
- Authorized dealer for premium fireplace manufacturers
Products
- Gas Fireplace Logs
- Fireplace Doors
- Wood Stoves
- Pellet Stoves
Working Hours
| Monday: 9AM-5:30PM |
| Tuesday: 9AM-5:30PM |
| Wednesday: 9AM-5:30PM |
| Thursday: 9AM-5:30PM |
| Friday: 9AM-5:30PM |
| Saturday: 9AM-12:30PM |
| Sunday: Closed |
Reviews
- Josh Teitsma★★☆☆☆2 months ago
Service technician was friendly and helpful. I just find it extremely hard to understand that it cost $220 just for the technician to change out a switch in the wall to fix the fireplace. The cost was never discussed at any time. Knowledgeable but extremely expensive service costs.
- Josh W★★★★★7 months ago
Hearthcrest is the best option for fireplace installs and service in Grand Rapids. They were super great to work with, professional, competitive in cost, and when there was a faulty wireless module they even replaced it and came back out to install it free of charge. The service is top-notch and Karen and her team do an excellent job! Would highly recommend Hearthcrest if you are looking to get a nice fireplace, it's well worth it!
- Ashley York★★★★★8 months ago
I can't say enough great things about Karen, her team and Anthony who installed our fireplace. They were amazing to work with and were prompt with all my questions and concerns. Karen & Anthony went above and beyond any of our expectations! Thanks to her and her team! I will recommend them to anyone who is looking to add a fireplace to their home!
- Karl Fonnesbeck★☆☆☆☆9 months ago
Called for service in early February and got put on a 3 week waiting list. No problem. March rolls around and no phone call for scheduling an appointment. I had to call them 3 more times to finally get an appointment for April 25th. They give me a 2 hour window to show up. Unfortunately, I didn't hear them arrive when they did. They left. I called immediately and asked if they would come back. This was 3 minutes after they left and they refused to do so. I would never recommend this company for a service call. Frustrating to say the least.
- D. Nathan Engelsma★★★★★a year ago
We bought a log set and wood burning fireplace from these guys. They did a great job on both. They were very patient with us as well. They had an additional two service calls to our place because of user error. Karen K in the office is phenomenal at customer service as well! Else Thanks for the great service! Nathan
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