Glowing Embers Mayfield — Fireplace Store in Mayfield, Pennsylvania

• Marci S.★★★★★
  11 months ago

  Called and left a message and they came out that day! Extremely friendly, knowledgeable and thorough. Took the time to explain everything to us and answer all of our questions. Great customer service. Respectful of property and very professional. George couldn’t have been nicer and more knowledgeable. He got our gas fireplace unit working again the day we called!

• Sandi Skrob★☆☆☆☆
  a year ago

  Something is definitely going on with this company. I called at least 7 times, left a message. My unit will not ignite. No response. I drove to Mayfield and waited , as the guy was selling a unit. I wrote down my name, phone number and issue of with the fireplace-- that I purchased there. Several years weeks layer, still no response. Very sad.....and unacceptable

• Paul Menago★★★★★
  a year ago

  Glowing Embers, Just saw this company advertised on the football game channel and it reminded me of how much of a great place this is. Bought a wood stove from here over 10 years ago and this wood stove is still pumping out heat on these very cold nights. Government can raise your electric and gas, but firewood will always remain open source. If you have an insulated basement, I'd recommend to come here for a nice stove.

• Brian Dougherty★☆☆☆☆
  2 years ago

  Honesty can't understand this company. I had them do service on a chimney a few years ago and was very satisfied. About 3 weeks ago, I needed service since the unit was not igniting. I called at least 5-7 times and got voicemail every time. Left 3 messages with no response. I then tried to submit a message online and a person called me back within 30 minutes. Was pleased to hear from them because I was thinking they may be out of business. I told the person about my issue, gave him full details and he said he was passing it on to the service dept. I received a follow up e-mail that day, December 7th fromt he person who contacted me and copying the service dept telling then to contact me. Today is the 18th. Have sent three e-mails. No response. Something is really off with this company and I had to find another vendor.

• christian switzer★☆☆☆☆
  3 years ago

  Sad to be leaving this review after almost 2 months of trying to resolve an issue with this company. My gas fireplace was installed over 2 years ago and now will not light. I called a few different companies to service it but had no luck as they will not work on it if they didn’t install it per their insurance. This left me with the installing company (glowing embers) to do the work.. easy enough right? I started contacting on 10/17/22 with no luck until 2 weeks ago (end of November). I spoke to a women who tried to trouble shoot the problem over the phone but no luck. I was told I would receive a call the next day from a tech to schedule service (take my money please. Just fix it). Now here we are on 12/8/22, no call back, no answer from numerous calls and messages left. As a business owner myself I am embarrassed for how they conduct business. Not sure how or why this is the norm there (even after a buyout). Serenity now. Avoid

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