Gas Fireplaces — Fireplace Store in Alexandria, Virginia

• John C★★★★★
  a month ago

  I have used Nelson’s HVAC for multiple commercial properties and I can confidently say it’s the best HVAC company in Northern Virginia. Mr. Nelson is experienced and all his technicians are very well trained. I highly recommend using them for anything HVAC related!

• Thomas Lusk★☆☆☆☆
  2 months ago

  A waste of time..... I have been trying to get a quote out of Cyprus Air for a whole home water treatment system since Sept 2025. Tech came out in Sept., started a quote and then they ghosted me. They called again and I consented to another quote attempt. They were to come today between 2 and 5 pm. At 4:45 pm I called and inquired about the techs visit. I was told that all visits by the tech had been canceled. I made the appointment several days ago and took the day of so I could be home for the techs visit. A complete waste of time. Cyprus Air DID NOT give me a courtesy call to tell me that my appointment had been cancelled but wanted to reschedule so that I could potentially waste a third day. I said no thank you and am taking my business to a more considerate company. DO NOT RECOMMEND.

• D M★☆☆☆☆
  3 months ago

  I’d stay away from Cyprus Air. They were a no-show to a scheduled appointment. When I called they said their online scheduling system wasn’t connected to their network so it was basically fake. You need to call to schedule but be advised it’s a broken system from the start. The woman I spoke with said hundreds of people have been dealing with this issue and they still are incapable of correcting it. Imagine how they handle your home equipment.

• cheryl juneau★★☆☆☆
  4 years ago

  INCREDIBLY FRUSTRATING! The installation process failed inspection 5 times with the county. The techs who did the installation did not even assemble things as they were shown in the instruction sheet they gave me. I called today (after 7 months) to see if we ever passed inspection with the county. Technically, we did. But only now, after 7 months, have they submitted the final paperwork to the county. And only because I called to check on it. When I purchased the system, they talked me into a “discount” if I signed up for a service contract. It was not really a discount. They took $960 off the price I paid up front and spread that $960 out over 12 months, calling it a “Premier Service” contract. I have now learned that it means I get one tech visit. I am selling my house. I originally called to talk to them about ending their “Premier Service” contract that automatically withdraws $80 from my bank account each month and only stops after 12 months IF I call to cancel it then. The first service support person I spoke to yelled over me and wouldn’t stop as she angrily told me there was a signed contract. I tried calling again to ask what the contract covered. They hung up on my call after I waited on the line for 5 minutes. I called again. When I finally got through and requested a copy of the contract, she didn’t email me it to me and also did not have someone else call me to explain it to me, as she had said she would do. I had to call another time. And on that call, I was emailed a quick phone pic of the papers that were pinned to the office wall. Every person I spoke with had no interest in helping. They clearly did not want to talk to me and thought I had no right to ask questions. The service people have no understanding for how difficult it is to be their customer. The fireplaces work great. The service was insulting.

• William Meruvia★☆☆☆☆
  10 months ago

  I had the absolute worst experience with Cyprus. I called Cyprus to first review my HVAC as it wasn't working properly. The technician was fine. Nothing out of the ordinary, but where the nightmare began was when they recommended me an HVAC technician. Long story short all the HVAC technicians provided me the wrong location of my HVAC causing mass confusion, and ultimately misguiding the technicians that did complete my job. Then all they did was provide me with more problems for my already horrible problem of a broken HVAC. Example they said I would need to rent a crane for an HVAC that wasn't more then 4 feet of the ground. They said I would need to get the crane. How does one find a crane? Again one of a thousand problems. I could go one, but I wouldn't recommend this service.

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