Flame Connection — Fireplace Store in Tucson, Arizona

• Karen Culbertson★★★☆☆
  2 months ago

  We had a wood burning stove removed, the wall behind it built out for installation of a gas fireplace. London worked with us to select just the right fireplace and there was one young man in particular who removed the wood burning stove and worked on the installation that was awesome. The project overall, though, was not smooth, with poor communication during the entirety with me having to call to get things scheduled and to verify the schedule rather than being called with the schedule. The wall buildout was probably the worst part of the project. The dimensions of the wall provided to us were incorrect and the wall ended up being 74" long instead of the 70" in the plan affecting the kitchen remodel on the other side of the wall. The final discouraging issue is the taping and mudding of the drywall. We had indicated that we probably would put tile on the wall, but the mudding and taping job is incredibly sloppy and will have to be smoothed and redone even before applying tile. I've had multiple contractors in the house for other work and every one commented on the awful workmanship. I contacted Flame Connection and asked that someone from management come to look at the poor workmanship. They had the gentleman who did the poor job call me and tell me he did a good job. No one from management called or came. I was told that the finish work was within the scope of the contract which is to fire tape the drywall. According to the specs I can find regarding fire taping, screws and seams are covered, anywhere air gets through, no excess mud, clean, tidy. We have screws and seams exposed and it's anything but clean and tidy.

• George T★★★★★
  3 months ago

  We selected Flame Connection over a competitor because of the ease of selection, knowledge of sales rep and availability. The gas fire log set was in stock and on sale. No waiting for 8 weeks. Installation followed a couple of weeks later. The install crew did a good job, kept job site clean and left it in good shape.

• David Ifflander★★★★★
  3 months ago

  I am very grateful to Frank, Santiago and Ian for installing my outdoor kitchen. Frank pointed out a potential fire hazard with the counter and the way it was installed. This was a serious issue that was resolved by the granite installer. I would never have known about it if it had not been for Frank pointing it out to me and my wife. Thanks again for the great work, I look forward to many great days and evenings with my family outside!!!!

• Rick Silfies★★★★★
  a year ago

  We are very pleased to add our 5 Star Review to the many such you may already have concerning the pleasure it has been to deal with Michael Barcelo and Jonah Logan for our gas fireplace repair. Over the phone, Michael has been most cordial and professional returning our voice messages timely and confirming our appointment date as promised. Jonah called us in advance advising us of his projected arrival time and was right on the mark. Jonah arrived well-groomed, was most courteous and quite personable. His expert diagnosis and effective remedy had our gas fireplace roaring with flames within one half hour. Without question, we do recommend Flame Connection, and Michael and Jonah in particular, to address any and all of your gas fireplace or related needs.

• Ronald and Elizabeth Price★★★★★
  5 months ago

  I was looking for a reasonably priced insert and the staff at Flame Connection helped me locate the perfect one for my fireplace. They offered valuable advice and made sure the installation would fit properly and the preparation would be correct. The project was completed in a timely manner and the fireplace will bring efficient heating to a large living room area. I give Flame Connection a 100% rating!

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