Fireplace Distributors of Nevada, Inc. — Fireplace Store in Reno, Nevada

• Jessica Natali★★★★★
  8 months ago

  I’ve had my freestanding gas stove from Fireplace Distributors for a few years now, and I couldn’t be happier with my choice. They sold me the floor model in the beautiful off-white color, called biscuit, that I absolutely adore. The installation team was fantastic and even took the time to paint the pipe to match, which added a nice touch to the overall aesthetic. What I appreciate most is the reliability of the stove; it has been running smoothly without any issues since installation. Plus, I love that they carry Vermont Castings, a brand I truly trust. If you’re looking for quality and great service, I highly recommend Fireplace Distributors!

• Hunter Petersen★★★★★
  a year ago

  Bob did an absolutely bang-up job fixing and cleaning our gas fireplace, and we’re out in the sticks as well. Can’t thank him enough for the awesome job, highly recommend!

• Kathy Kolodge★★★★★
  a year ago

  Amazing experience. Bob was able to fix our fireplace when 2 other people were not. Jason was friendly and courteous when taking my calls and responded quickly. He even sent out Forest the same day to check on a concern that I had. Bob and Forest were knowledgeable, friendly and very helpful making sure that everything was working before they left. Thank you!

• Steve Brittain★★☆☆☆
  2 years ago

  I've had a bad experience with this company in the past. My stove needed some parts and figured I would try them again. The last couple of years ago they've done well. And the only reason for two star is because of Jose, who cleans the stove to showroom quality. I bought a part because it failed thinking the stove would be back to normal. It wasn't, so called to get a service call. When they called to confirm appointment, I explained that this month has been rough and if they could bill me. They said yes. The day after the appointment, they called. I explained what I told their person who called me and said they could bill me and if we could do something about the part I bought two weeks before since it failed. They responded that they can give me a discount, but had to pay half that day. I explained again that their person said they can bill me, and they basically said we don't finance charity. Anyways, I should've suspected that I would be burned by these guys again. I know this is my side of the story, but when a company tells you one thing and does another, and does not refund the part that failed again is bad business in my book. I'll be going back to Carson City's Sierra Hearth and Home.

• Monique Phillips★★★★★
  6 years ago

  This company we would definitely recommend! About one year ago we had them come out to look at our fireplace just to see if an insert could be utilized. They came and were able to give us a “Yes” to move ahead. Amy quoted us an insert that would work in our space but we had to put project on hold. She was gracious to say they’d keep our information and when we were ready to give her a call. Well nearly a year later we called they had everything on file like promised and we moved ahead with the project. They were up front about what was needed before they arrived (chimney cleaned and electrical outlet inserted inside fireplace) so we could make arrangements. We scheduled installation and the boys arrived on time and worked diligently until everything was done. They showed me how it worked and went over all the products that came with the insert from the manufacturer plus the manual. Once I was comfortable with the information and use of the product they got on their way. Left the workspace clean as if they were never here. Of course we used the fireplace insert that same evening and couldn’t be happier with its performance. Great product and great service!

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