Fireplace Center — Fireplace Store in Bozeman, Montana

• Nate Mackinnon★★★★★
  2 weeks ago

  Ziggy and the whole team at Chelmsford Fireplace were phenomenal. Really pleased with the product and their support and knowledge.

• Deanna Donnelly★☆☆☆☆
  3 months ago

  We have bought 2 Mendota fireplaces from CFC. Sales personnel was very easy to work with. Service is a nightmare. You rarely get anyone to answer the "service" line so you need to leave a message...that will not be returned until you call back on another day and choose the sales option on the phone. At that point you will go through your issues with the fireplace(s) and they will get a service representative on the phone. Usually it is a person named Will. He will be rude and disrespectful to you and then hang up on you. After waiting 4 days for them to call me back-I called and was the sales person got me Will (this has happened before). Will explained to me that they do not service NH (however they sell to people in NH) I then commented that a call back with this information would have been good since I had called 4 days earlier and this was my follow up call. As an aside, someone from CFC came to my house to fix my fireplace last winter-which is in NH! The fact that they do not service NH fireplaces is fine however communication would be helpful! Owning the fact that you did not call, nor did you plan on calling me, is unacceptable. Hanging up on me is rude and disrespectful! We will never by purchasing anything from CFC again which is unfortunate because we liked the sales department!! You have been warned!

• Joseph Vanni★☆☆☆☆
  a month ago

  We bought an expensive ($2300) fireplace door here last fall. Last week, the glass doors broke while using the fireplace. When I went in to ask them about it, I was told they (1) don't fix glass (2) couldn't recommend someone who does fix glass and (3) it was my fault because you aren't supposed to close the doors when the fire is going. Oddly enough, the final point wasn't made clear during the sales pitch for the ($2300) door last fall. They had a enerally poor attitude and couldn't be bothered to discuss the problem with me. You might want to support a local business, but save your money and go to a big box store because there's no advantage to shopping here.

• Josh Nelson★★★★★
  a year ago

  Went in knowing next to nothing about fireplaces, and Ziggy was able to guide us and answer all our questions. They don't work on commission and have their own installers that they've recommended for years to ensure everything is handled right from the very beginning.

• Alex C★★★★★
  8 months ago

  The staff at CFC are great to work with. They put absolutely no pressure on you for decisions. They are informative and clearly know what they are doing. We traveled to a few different stores in the area, and can honestly say CFC is the best by far.

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