Dixie Products — Fireplace Store in Roanoke, Virginia

• doreen mcelwee★★★★★
  2 months ago

  Before I give my review, I want to tell you that the logs haven’t actually been installed yet as they are going out of state and a second party will be doing that. I pre-shopped for my sister in West Virginia and was very pleased with the selection that they had and the service that I was receiving to get information for her purchase when she came to Roanoke. When we got there, they were wonderful. They explained things and my sister had had many problems with trying to purchasegas logs, and she’s been trying to purchase some for over a year. Other vendors for the section of West Virginia, she lives in. She had to travel to get them, and they just gave her the logs and that was it .Dixie products, explained it in a way that she can understand and she brought pictures and measurements to make sure that everything was as it should be And she made the purchase. I would recommend Dixie products to anyone that is having difficulty getting communications from the company that they’re trying to get logs from. They have most of the Displays in stock in Therewarehouse behind the store and they just loaded it up and she took it to West Virginia to have someone install it for her. She was very pleased with her purchase and I was very pleased with the way things went to keep her from being frustrated. I recommend that you explain to them everything that you’re looking for and when they tell you, they’re gonna give you something for free make sure it is what you need and not what they want to give you. We were told that we were getting a free remote, which is wonderful, but it’s just an on off remote not a full remote with a thermostat. I need to go back and get one and drive it up to West Virginia, Virginia so my sister can use her logs the way they need to be used. . Had they told us we would’ve made the purchase while she was here instead of having to do the extra trip? I recommend this company to anyone! They make the purchase so informed and easy that it is just a wonderful experience

• Nikki Farris★★★★★
  4 months ago

  We’ve had Matthew from Dixie Products come out to clean our propane fireplace for the past two years, and it’s so nice to see a familiar face again. He’s always punctual, friendly, and professional. He explains everything clearly and does a very thorough job with the cleaning. We really appreciate his excellent service and highly recommend him

• Tom Willard★★★★★
  3 months ago

  We are so happy with our two new MyQ garage door openers! Conner did a fantastic job with the installation. He was knowledgeable, professional and friendly, not to mention fast. Highly, highly recommend!

• J ess★☆☆☆☆
  in the last week

  Called to schedule a safety check for my gas log fireplace. They refused to come out???Told us to take measurements if we want an install. Have no idea why my home inspector would recommend them.

• Tammy Mckee★★★★★
  4 months ago

  We purchased an outdoor fireplace insert from Dixie back in April. Left it all summer in the box and six months later we called an installer to install it, only to discover we had the wrong insert. Dixie switched it out immediately. Dominick was incredible to work with. Highly recommend them! Thanks, Dominick.

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