Day or Night Home & Hearth Service — Fireplace Store in Elkridge, Maryland

• Otis Collins★☆☆☆☆
  3 years ago

  I purchased a Harman insert and a 12-year VIP warranty from Day and Night Home and Hearth. Over the course of 12 years, the service to the Harman was ok. However, each year the service technician was someone new and usually without the proper tools e.g., broken vacuum, wire brushes missing, etc . . . , but managed to service the Harman. I would always tip the service technician, even the co-owner Jerry who services the Harman occasionally. My family wanted to support this local small business and didn't want to complain about ok service. However, over my 12 years of service, I never had a complaint that warranted me calling the manager. Last month ( August 2022) I scheduled service and planned to purchase another service warranty. I was told the service technician Scott was the "Best" person since the invention of the Harman. Scott started the process of servicing my Harman and initially told me the Harman looked good and showered me with accolades. After 20 minutes, I noticed that Scott was packing and preparing to go. I notice Scott didn't perform some of the servicing I have seen other technicians do in the past. I asked about passed processes, and Scott told me I was lucky because the technician did work they weren't authorized to do . . . so, this would include the owner, Jerry. When I shared my past observations with Scott, he immediately became angry and defensive and informed me he was a Harman-Certified Technician. I told Scott I wasn't happy with his service or his attitude. I ask to speak with his manager regarding the poor service. I spoke with the co-owner Lynn who wasn't any better than Scott. After 30 minutes of explaining to Lynn what services were provided over the 12 years, Lynn suggested I was trying to get a free cleaning service. Currently, my Harman is blowing out smooth and other debris from the poor service provided by Scott. Attached are a few pictures of the smooth, and debris left behind the Harman. This service provided by the "Certified Harman Technician" was the "Worst" experience a customer could witness. This small company needs training in customer service and consumer integrity.

• Aaron Tomarchio★★★★★
  2 years ago

  I have fire!!! Amazing knowledgeable, polite and professional first class service from scheduling to the service call. Jerry fixed what three other companies could not! He went right to work diagnosing my natural gas insert fireplace and got it working better than ever! It was a bit tricky, but he was determined to get it figured out! Incredible product knowledge across all fireplace brands. I’m planning to do a Reno and I’m buying a new unit from them. Jerry and his team have been in businesses for over 30-years and it truly shows! Thank you Day or Night Hearth and Home for bringing back the beautiful glow and warmth of my fireplace! I’m a customer for life!

• S Corneli★★★★★
  5 years ago

  We LOVE our fireplace and Liz and Jerry made it happen. For over 5 years we'd been looking into getting a fireplace and received multiple quotes. We struggled to find a company that could do it all, and do it at a reasonable price. Day or Night Home & Hearth took care of it all, at a very reasonable price. We had a new fireplace built on a blank wall in only 4 days, with no home disruption. Highly recommend!

• David Bowers★★☆☆☆
  3 years ago

  The only reason I’m not giving this company a 1 star is because we love our Green Mountain fireplace. They installed this fireplace almost 2 years ago. Just after this Christmas (2022) sparks started randomly shooting out near the blower switch. I called and emailed them the video of the sparks but they said that I should just keep the breaker flipped until they can schedule something. I waited until today, Tuesday the 4th and their initial response was that they can come and look at it on the 30th of January. I explained that I can’t have my power off to that room for so long and they said then we can get someone out there in 30 minutes “but this is a service appointment and there will be a charge of $295.” I explained that this was a fire hazard most likely due to a bad installation. And they said that it was 2 years old and no longer under warranty. Well, I told them I’d have a friend look at it and hung up. I took off the faceplate of the fireplace and checked out the wires and sure enough, there was a wire leaning against the fire box that melted. Also, didn’t know this before, but I’m not so sure their installation of an electrical outlet right there isn’t a fire hazard either. Super disappointing because I had just told a friend to go there to get their new fireplace insert.

• Ralph Paez★★★★★
  a year ago

  We had two young men from H&H to do the 17 point inspection on our natural gas firebox. I’ve had it for over 10 years and wasn’t getting an even distribution of the flame; starting it was difficult and it seemed as if it would only work without any sand. These fellows were very persistent, methodical, and called in for additional technical support. I couldn’t be happier with the Tech’s, the service, and the company. I will definitely use them again!

Reviews powered by Google Maps