Creative Energy San Rafael — Fireplace Store in San Rafael, California

• Myra Drotman★★★★★
  a month ago

  So happy I picked out my fireplace from Creative Energy in San Rafael. Excellent service and excellent install and support team. I went to about 8 different fireplace stores and Creative Energy has far superior fireplaces. I picked the high BTU fireplace with a fan and a cool wall so maximum heat and no mantel required. It’s gorgeous snd an excellent heat source. Thank you Creative Energy.

• V Parawell★★★☆☆
  3 months ago

  I bought the grandee. I wish I didn’t. The problem is they put you in a small spot at the store to check it out. I bought a big spa. It’s great if it’s only me, but if I have other people, it’s just not strong enough And doesn’t put out as much strength. It was a big mistake bc I like to rub w my family and it’s just “meh”. I had a Sundance spa before this and it was way better.

• MK B.★★★★★
  a year ago

  The dust has finally settled on two projects: replacing a 30 y/o spa and updating our fireplace and replacing a 25 y/o gas insert. Cole was our point person. In 2019 I stopped into Creative Energy and got a replacement quote for our 1994 Hot Springs Sovereign from Cole. There was no pressure to buy and he agreed it was reasonable to nurse it along it for $300. Indeed it lasted another 4 years. Like many others I found him to be friendly, knowledgeable, responsive, available and patient. He has the authority to adjust pricing to meet a competitor's bid and the willingness to make adjustments in delivery, removal and installation costs. He never said, "I need to check with my manager" and he never went back on a quote. Any computer error or issue with our installation was rectified in a timely manner. Cole was willing and able to adjust dates to accommodate reconstruction of the decking. Our experience was similar for the fireplace insert. We contracted with one of his recommended artisans, Randy Doolittle*Design on Fire. The same issues of meeting a competitor's bid, coordinating installation with construction and followup to address loose ends were handled in a similar positive manner. I likely will not be around in 30 years when replacements will be needed, but if I am I will return to Creative Energy. For now I recommend you patronize or at least consider them.

• Alastair Dorward★★★★★
  6 months ago

  Excellent experience in selecting and advice on installation of vanguard model hot tub and Covana cover. Cole did a fantastic job. Would thoroughly recommend!

• Julia Laue★★★★★
  2 years ago

  Creative Energy was very good and followed up with all our questions. We appreciated it as we are just learning how to use the spa. Very responsive and the owner even stopped by. They went above and beyond.

Reviews powered by Google Maps