Comfort By Design Osceola — Fireplace Store in Osceola, Wisconsin

• Ali Hoffman★★★☆☆
  a month ago

  Service technician came out on Friday night and helped diagnose problem and makeshift a control panel to keep things running over the weekend, which we were grateful for. 5 stars to him. We were told someone from office would call the following Monday to let us know if they could still order the part and also give us quotes on new furnace options. Never heard from them again, but they sent me a text asking for a survey…so here we are. Thankfully we had the foresight to buy the $250 control panel online and we fixed ourselves the following week after not hearing back. I’m sure they are used to people calling 100x when it’s cold and their furnace goes out, but it’s odd that nobody contacted us again and obviously our case was marked as closed in the database if the survey text was triggered.

• Sarah Morelli★☆☆☆☆
  2 months ago

  My 1st ever google review was to this company I felt the need b/c of the great experience from their technicians! I requested them back when we decided to have a $2k steam humidifier installed on our furnace, but very unfortunately those guys weren’t available. This morning a knock on my kitchen window (inside my front porch) 2 men entered and stood inside my kitchen and never offered who they represented, their names, a hand shake or anything- just uncomfortable silence. So I said Hi and let my dog sniff them. She gave the ok, so I lead them through the house to the back corner of the basement feeling very uncomfortable- in fact -so uncomfortable I asked my 17 year old son to stay home from school until they left and messaged my husband to turn the cameras on inside the house. A couple hours later they finished and everything was tidy and they showed me the new set up. I had a few questions they couldn’t answer and they said just to call if I had any other questions. ( Um weird!) Then he said “I guess you owe us money.” 😳. When his IPad was set for payment I asked if the service call fee was adjusted on the bill (they said they would do that since we were repeat customers and just had our duct work cleaned so they would wave the $80) he scrolled to the bottom and handed it back to me and said “I don’t know, I just need your signature here.” 😳. We’re spending over $2k for a humidifier and the only info this guy could give is 1. If we have condensation on our windows to turn it down. 2. It doesn’t work with the AC. If we have any other questions to call. No card or paperwork was left with me. I definitely will not use them again or give a good review.

• Kathryn Nyman★★★★★
  4 months ago

  We had our gas fireplace serviced by Ethan. Great work. Looking forward to being able to use it this winter without any smells!!! Ethan was a great person to work with. Very professional and very informative. Answered all questions that I had which were never provided to me when we had this installed years ago by a different company. Would definitely use Comfort by Design again.

• Jeff Lambert★★★★★
  a month ago

  Very friendly and fast! I was not even expecting anyone showing up, I called later on in the day on a Friday. I had in my mind nobody will show until Monday, which would have been reasonable. I got a text that he was here in my driveway! The guy wasted no time and had my problem diagnosed almost immediately!

• Pat Sloan Sloan★★★★★
  2 months ago

  These are awesome people they do great work at a reasonable price. Very professional and very nice would highly recommend. I've been with these guys for years they come out and tune up my fireplace for me every couple of years great place.

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