Buck Stoves Pools & Spas — Fireplace Store in Santa Rosa, California

• Greg ralston★★★★★
  2 weeks ago

  I had a great experience with Buck Stove Pool & Spa in Greenwood, SC. Kacy and a few other staff members were incredibly helpful and friendly from start to finish. They took the time to understand my situation, gave me multiple options, and never once tried to push me toward the most expensive choice, which I really appreciated. They also went above and beyond helping me resolve a shipping address issue, walked me through a return and what to expect, and quickly made sure a missing item was sent out to me. Customer service like this is hard to find these days. I would absolutely recommend Buck Stove Pool & Spa to anyone looking for honest advice and excellent support.

• Jeff Demarais★☆☆☆☆
  2 weeks ago

  Hard to even give a review. Since Nov 15th I Stopped in 3 times before I got someone to ck my hot tub. Was supposed to get a call w a quote. I called them a few times and and after a month from their visit...nothing. Thanks for nothing Greenwood Buck Stove. Zero stars. Been 2 weeks since I posted, the response by Buck stove was just like all the calls I placed…nothing. They should at least tell me they don’t have a clue so I can plan what I will do.

• Tracey Ellis★☆☆☆☆
  a month ago

  I really love my gas logs. I had a really bad experience with the older man that I purchased them from. I’m really glad that Jason stepped in to take care of this problem for me. My logs would not turn on last night, so I called Buck Stove and Pool this morning. They told me that they could not come out until next week. I had to call CPW and they came out right away, and got them working for me. They have the worst customer service, and I would not recommend nobody to do business with them!

• Anthony Pomilla★★★★★
  4 months ago

  I can't say enough good things about the entire staff. First, this was the second store I went to and they were very honest with the pricing right up front. I want to trust people I do business with, and I got that feeling on day one. We ordered our spa and needed it before a specific date, the tub came in the evening before, and Jason had scheduled me in and got it installed on time. The big thing was how they got it to the location I needed it to be in. It was in a very tricky spot to move a 400 lbs. spa, but they did it very carefully. I was very impressed and would highly recommend them.

• Kathy Darragh★★★★★
  2 months ago

  Thank you Noah from Buck Stove. He an awesome job. Professional, clean and friendly. Fixed my gas logs and got them looking better than ever! Thanks!

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