Buck Stove Fireplace and Pool — Fireplace Store in Monaca, Pennsylvania

• Lisa Rossi★☆☆☆☆
  8 months ago

  Very disappointed in their pool service. Hired them to open our pool. They took cover off threw in some chemicals and did a patch on the liner that only lasted a day. They left the drain valve open and we lost an inch of water before before we realized. And they took our latching rod for our hard cover because theirs did not work and ours did. They did not clean anything and was here for 30 min and we where charged $305.00. The 2 young men where very nice, but I don't think they where properly trained. We where considering getting a stove from them but after this experience we will not.

• seanmiked4★★★★★
  5 years ago

  Bought a wood burning fireplace insert from them over 9 months ago. Every time I went into the store I was greeted, but not hovered over. They staff that I dealt with were competent and knew what they were selling. They were able to help me to figure out what I could and could not use. The product I bought was quality. No issues with inspection or installation. They were prompt and cleaned up after themselves. When I called with a question 4 months after purchase I received support. I would deal with them again in the future and recommend them to friends and family.

• Diana Repack★★★★★
  2 years ago

  Awesome company and installers. We recently went close to 72 hours without power after widespread windstorms came through our area. My Mom has been wanting replacement gas logs for our fireplace. She stopped by Buck Stove Fireplaces today and picked out new gas logs. Surprisingly, the installers were able to come the same day and they did a great job of replacing our old copper gas lines with stainless steel lines and installing the new fireplace. The installers were all very pleasant, friendly, and professional. Highly recommend Buck Stove Fireplaces — Now we are all set if we lose power in cold weather!

• todd horst★★☆☆☆
  3 years ago

  These guys seem awesome. Long and short I got bait and switched from this company. Called to get a wood stove insert that I knew I wanted. First guy I talked to was very knowledgeable, thought about it for a few hours called back and tried to buy the stove. Second guy I talked to was very knowledgeable. They offered me a good price, I offered to pay the whole thing, they took a deposit. Got a call a few days later saying I need to pay an additional $700... These are not acceptable busines practices. The claim was about using the wrong catalog even though the second guy who took the order talked about typing with one hand to get the price from the computer. Honestly the final price that they gave me was not unfair, But I went somewhere else because I'm buying a high end wood stove, not a used car from a guy that wears a plaid suit.

• Tirzah James★☆☆☆☆
  6 years ago

  DO NOT BUY ANYTHING FROM THESE GUYS! We ordered a pellet stove in August of 2018 to be installed in October 2018. We had to call them several times to set up an install date. Finally, it happens, BUT the stove doesn't fit. They had come out to do the measurements and told us that it would fit but it doesn't. We would have to rip up 2 feet of our hardwood floors to make it happen. At this point, they have charged our credit card. They claim that they have a floor model of another brand that will work. We checked it out and it looked great so fine, that works for us. We expected them to install it asap but they didn't get it in until December 2018. On the day of install, the guys crack the side of the stove. I'm not talking like a little ding, the entire side panel of the stove has a giant crack in it. We were told that they would replace the side panel, so we let them install the stove. It has been 6 months, every time we cal (if they even answer) we are told that the panel hasn't been shipped yet. Then I called twice a few weeks ago and had to leave a message, they haven't responded. I contacted the Better Business Bureau and Buck Stove hasn't responded to them either. DO NOT SHOP HERE!

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