Boston Fine Home Details — Fireplace Store in Newton Upper Falls, Massachusetts

• ChrisG★☆☆☆☆
  4 years ago

  Absolutely terrible “service” from this place. They say that they provide project management services. They don’t. Susan is terrible - you have to do her job for her and if you ask her to do anything, she cries and calls her boss. Whoever did the site visit got stuck in traffic coming from Providence and canceled. Who’d have thought there is traffic in Boston? Mark Galenski, the general manager - there are not enough words to describe this man - rude, ignorant, uninformed, lacks the minimum skill for the job he has. He just refunded our money and told us to go away after his folks screwed up at every step. Wow….I mean, I really have never had this bad of an experience at the worst car dealership. Oh and talk about over-priced? I had two Mendota FV44i’s (higher model than quoted by these crooks) installed and saved $5k (yes…) with purchase and install by Clappers in Sudbury (Robb the owner is a super guy - meticulous and honest). Don’t believe any of these other reviews. Run away from these people. And Commonwealth Fireplace in Norwood? Believe all of their reviews. They won’t even call you back - but I suppose in the long run, that was better than these people! Photos of the great job by Clappers below (the grace on the brown mantle fireplace was temporary).

• Danit Ben-Ari★★★★★
  6 months ago

  Incredible service and gorgeous outcome! The team worked hard to install our fireplace and we're so excellent to deal with

• Recreate Properties★★★★★
  5 years ago

  In renovating an old home, we wanted to find a gas fireplace to fit with the original mantel. After visiting a number of different showrooms and being told it wouldn't work, or I could only use a tiny, unattractive firebox, I was about ready to give up on the original mantel. Luckily, I stumbled upon Boston Fine Home Details. Susan could not have been more helpful and kind, and she came up with a great solution that would allow the mantel to be brought up to code by building up the legs. Everyone I worked with at Boston Home Fine Details was knowledgeable, helpful, kind and professional. They came out and found the right venting options, installed the piece, and came for the final hookup while fitting us into a tight schedule. I could not have been more pleased with the final result, and I have already called Susan again to find a solution for the next fireplace!

• Deirdre Painter★★★★★
  a year ago

  We love our fireplace! We had one small working fireplace that we never used, so adding this has repurposed our room. Susan Grabowski was amazing..we went back and forth between styles, and she was very helpful. Highly recommend!!

• Karen Griffin★★★★★
  5 years ago

  Very happy with our sale, installation and fireplace. Susan was fabulous to work with; very patient, always followed up, answered my questions and sold us a product that was within our budget. I would highly recommend Boston Fine Home Details.

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