Black Mountain Stove & Chimney — Fireplace Store in Black Mountain, North Carolina

• david klatchko★★★★★
  3 months ago

  So I wanted to get a small stove for my workshop. Got a couple quotes and Bob's was about 40% lower. Had to admit was a bit leery from reading the reviews but he seemed honest and upfront. Also very knowledgeable. They did the install, extremely professional, was amused as they are touching up the paint when its a shop stove. Waited till after a good rain to ensure no leaks. Everything is great. Strong work Black Mountain Stove

• Larry Terrell★★★★★
  a year ago

  I ordered a Lopi Evergreen insert from Mr Bob Orr at Black Mountain after talking to several companies in the area. Bob came out and measured the space to make sure everything would fit properly. We then placed the order after he gave me a fair and complete estimate listing the items needed and the price. When the stove arrived in NC they came out as promised Mr Orr and his helper Willie were polite, quick, professional, knowledgeable about the product and in no time at all were vacuuming up the area and out the door. Hard to find that kind of knowledge and professionalism anymore. I no doubt made the right choice. Highly recommend him and Black Mountain !

• Liz Jones★★☆☆☆
  10 months ago

  They were eager to install and take our money. Shoddy installation. Screws missing, chimney cap allowing critters to get inside, the stove is leaking smoke. We have tried for 6 months to get them to come back. The worker said he would, didn't follow through. Reached out to Bob Orr, on the rare occasion that he does respond, we are told we are not a priority. Very unhappy. Wish we had gone with someone with a better work ethic.

• Steve Millard★★★★★
  3 years ago

  We ordered a Jotul 400 DV Sebago propane freestanding stove from BMS&C in June 2021 after Robert visited, gave us a quote, and inspected our stove placement and chimney. Although it took several months for the stove to arrive, Bob and his assistant showed up in late September, cleaned the flu and installed the stove. They worked hard to get it right. The Jotul performed far better than we expected for the entire winter, and we rarely needed to turn it on 'high' setting - it heated our entire house! We enjoy the radiant heat, plus it looks great! We had heated with a Jotul wood stove for over 40 years (that we bought used from BMS&C!)... and were glad to be done with smoke, creosote, ash and wood hauling. We highly recommend BMS&C. Thanks! -SM (you will note in the photo that the 'smoke' rising next to the stove is actually mist from a humidifier).

• Russell Eddy★★☆☆☆
  a year ago

  I gave them a "2" because Bob gave a very fair price on a Lopi Northfield wood stove. I did the install and found its fairly straight forward except for one issue. The Rheostat shorted out upon start up. Had a HVAC guy check out my installation and confirm that the issue was a faulty Rheostat. He even called Travis Industry (manufacture) to reconfirm and validate it was a warranty part. They did not supply these parts a need me to call the place of purchase. Therefore I called Bob and asked him if he would order me a replacement part. He said he would on the next Lopi order which would be in a day or so. Thought that would be a very easy fix to the issue. BUT, after no less than 4-5 phone calls to Bob, and 5-6 weeks later, I still had no replacement part! He responded by saying he couldn't verify if he had received the part or not, or he wasn't at the store, etc, etc, etc! I finally gave up and ordered the part my self for $31. took me 4 days to receive. Bob will sell you a stove very quickly, but when there is an issue good luck!!

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