Big George’s Home Appliance Mart — Fireplace Store in Ann Arbor, Michigan

• Fidel Galano★★★★★
  3 months ago

  From start to finish, our experience was outstanding. The sales professional was outstanding in making sure that we got what we needed. The scheduling team was fantastic in communicating what to expect and keeping us posted on when the installation team would arrive. Finally, the installation team was super professional, delightful and they did an outstanding job. Truly an excellent experience and we look forward to telling all our friends and family about how wonderful it has been to work with your organization. Great job!

• Melissa Miklos★★★★★
  4 months ago

  Purchased my beautiful new Speed Queen TC5 from Big George's and couldn't be happier. Nick took my order over the phone and made it so quick and easy for me. I ordered it on a Friday and he got me on the schedule to have it delivered the following Tuesday. The delivery drivers send a link to follow their route including an ETA which I thought was so nice since I had to leave for work as soon as it was dropped off and the heads up was so appreciated. They arrived on time, both gentleman were very kind and respectful of my property. They had my machine hooked up and running in no time. Thanks for the wonderful customer service and I will do all my appliance purchases through Big George's in the future! Love my new Speed Queen too! What a difference!

• Stan Wisniewski★★★★★
  4 months ago

  Super communication with dispatch and the driver showing progress of the route. Great guys, Jayden and Randy, removed the old unit without any issues. They weren’t able to install the new oven, as the power cord was not long enough to securely attach to wall mounted box. Longer power cord will be ordered. Unit is in the garage while we wait for the longer cord. Update 10/1/25 John and Chris arrived and finished the install. Great job guys. Thanks for being respectful of our property and being extra cautious during the installation of our wall combo oven.

• Chelsea Lovera★★★★★
  3 weeks ago

  Very good experience at Big George's I would definitely go back. Devonte and Thomas delivered and installed my new dishwasher and did an excellent job and were friendly. Ed made the shopping experience very easy and was able to answer all my questions. Edit: Daniel, Q and Collin helped me out with some issues with our new dishwasher. It was wiggling around and the door was not staying open. When I called they quickly got me back on the schedule to fix everything up. They were quick and friendly getting everything fixed.

• Victoria Cameron★★★★★
  a week ago

  We absolutely love our new washer/dryer set! It is beautiful and so efficient! The delivery person was very kind and patient with my elderly parents. We will definitely continue to recommend Big George's to everyone we know!!

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