Barbeques Galore in Henderson — Fireplace Store in Henderson, Nevada

• Jordan Godorov★★★★★
  6 months ago

  Just wanted to give a shout out to the store to show my appreciation. In 2004, after purchasing my first home, I decided to spend the money and buy a good quality grille that should last forever. I purchased a 4 burner Capt’n Cook grille from the original Barbeques Galore store on Marks and Sunset. It was a floor model that was pre-assembled and it had a dent on one of the bars on the end of the grille. The manager of the store at that time gave me a discount for the damage. The grille has served me well over the last 21 years. A few days ago, I was cleaning the grille and noticed that one of the bump stops that works in conjunction with the lid was missing. I stopped by the Barbeques Galore location on Sunset and asked if they had the part. (I brought in the bump stop that wasn’t missing from the other side) The gentleman I spoke to said that the part was no longer available, as it was a warranty part anyway. He did offer a similar part for me to try instead. No charge. I was super impressed. I took the bump stop home and, with a little elbow grease, the alternate part worked. What great customer service. I will definitely be back in the future for all my grille needs. I guess it did pay off in the long run to buy a quality grille from Barbeques Galore.

• Sam Jaramillo★★★★★
  6 years ago

  Excellent Service, Pete Knew his stuff about GMG pellet grills. I bought a Davey Crockett. He actually called about 2 weeks after to make sure I was happy with my purchase. Service like that is hard to find a nowadays.

• Doug and Linda Lund★☆☆☆☆
  a year ago

  Bought a Genesis BBQ off the floor fully assembled. We brought it home and realized a problem with the side burner which happens to be a safety issue. Called the store and talked with the manager, Ricky. He said he could send a tech out to diagnose the problem which would cost us $100.00. We didn’t assemble it, they did, and we’re supposed to pay $100 for a tech to diagnose the problem. We called Weber customer service. They are sending us the parts to fix it and further said there’s not a service technician within a 100-mile radius of us so we’ll have to find someone to repair it then send Weber the invoice and they will reimburse us up to $250.00. Very difficult to believe there is not a repair technician within 100 miles of Henderson, NV!! Had we assembled the BBQ, I could understand their response. They assembled it! Very poor customer from the local Store on Sunset,as well as Weber. Can’t evaluate the BBQ because we haven’t been able to use it.

• Scott Schulz★☆☆☆☆
  11 months ago

  Do not buy from this company. They sold me a floor model with pieces missing. They told me that I would have to make a warranty claim. The manager even knew parts where missing. Bad customer service.

• Joel Nettie★★☆☆☆
  3 years ago

  Ordered a $5k plus 4-burner grill with island/fridge combo. At the time of ordering I was also interested in the rotisserie but they were asking $150 for some flimsy rod and motor so I told them I’ll get it later. They then said I could get a universal rotisserie kit if I wanted to. Today (approximately 2 months after the $5K purchase) I call to order the manufacturer’s rotisserie. Now they quote me $250 and said (admitted) that they recently realized they have been quoting the wrong price AND product and basically cannot help me….after investing over $5K with them on a very easy sale, mind you. They also installed my island very poorly such that I could not put the cover on. THEN I found out that they sold me a discontinued product on which I paid a premium for! These guys are dishonest scammers! They’d rather not work with me over a $150 item (after such a sale) and they would rather risk a post such as this. Your business must be really in jeopardy of closing its doors.

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