Ambassador Fireplaces — Fireplace Store in Springfield, Oregon

• Terrence★★★★★
  2 months ago

  Great company to work with. Fabulous job. Friendly knowledgeable staff. Wonderful communication and pricing. We had to replace a zero clearance fireplace and it is amazing!

• Savona Cook★★★★★
  3 years ago

  Wonderful! Our experience with Ambassador Fireplaces has been great. Today we woke up to the fireplace not working. It was a cold night and we tried to get it back on but couldn't... things happen but we were frustrated. One call to Ambassador and they were on it. Even though they were very busy and fully booked for the day they helped us get the fireplace back up and running. First they had a service technician call us and walk us through everything and when that didn't work the tech made time and came and solved the problem quickly and efficiently. They are all very polite and professional. This company has been a joy to work with. I highly recommend this company. Old school service is rare these days! Five stars!

• Zach Breslaw★★★★★
  5 years ago

  Over the years we have had Ambassador install two wood stoves for us and each time we couldn't have been happier. The owner Matt has come out each time and helped us access our options. He is straight up on what he thinks and wasn't trying to over sell us. Really enjoyed the crew that performed the install - super nice and cleaned up after themselves. Sitting by my warm fire as I write this!

• Ray Erdmann★★★★★
  a year ago

  Very knowledgeable technician Diagnosed my gas fireplace issues. Even cleaned the glass and vacuumed. Very happy with their service. I highly recommend them for gas fireplace repair.

• Angelica Alvarado★☆☆☆☆
  11 months ago

  0/10 recommend! Let me start from the beginning. When we first went into look look at fireplaces everything went great. Customer service was great and we found a fireplace we really liked. Once installation began everything went downhill. When the installation was made the employee was grunting like he was about to pass out. Even the neighbors heard it. I thought I was going to have to pick this guy up the floor he was about to pass out. That day it was raining and your installers walked in and out of our house without whipping their feet and left muddy tracks all over our floor. We then had the inspection from the city. When we first got the quote we were told we needed to add an outlet because the stove had a fan. It was an additional $600 to add this outlet so I said we could do it ourselves. All I needed to know was where I needed to place it. They told me anywhere is fine. It could be floating in the back. That’s what we did and we failed the inspection. They said it was a fire hazard. Which made sense. The inspector asked for more info from the manufacturer so we can find out exactly where it needed to go. I called ambassador and they told me they could not help me because the outlet was not added by them. But they would have the owner call me. He did and he said this is how they usually do it and don’t have problems. He said he would speak to the inspector directly and send me pictures and more info on where I could install it. . Which i appreciated. Except nothing was ever sent to me. I had to reach out to him multiple times for more info on where to install the outlet. It took several weeks for the outlet to be installed properly and the inspection to pass because we had prior engagements that made it so we couldn’t solve this right away. Finally the inspection passed and we were ready for them to install the last parts of the fireplace so I called them to set this up. They told me their next appointment was not for another week and a half out. I asked if there was any way we could be squeezed in as it was only a few parts that needed to be added and we would be going on vacation for 2 weeks and would not be home when they had the next appointment. They were able to fit me in which again I appreciated. We couldn’t wait to be able to turn on our new stove. A few hours after making that call I get a call that I missed from the owner. He left me a voice mail and a text asking for me to call him back regarding our project. I thought oh my gosh. Something is wrong with it. Nope. He just wanted me to make sure I made the payment before leaving town. Lol. I said no problem. I will make the payment once the work is completed. He was not happy. But we left it at that. The owner then texts me again asking to make the payment before leaving on vacation. He asked me a total of 4 times. Which was WILD to me. Their contract states we have 15 days after the project is done to make the payment before leaving the project was or even done! I told him this and he said the electrical part was not his responsibility which was what had set the entire project back. But with the negative experience I had I was afraid if I made the payment before the project was done they would not respond. So I waited until the last expecting passed and the second the inspector left I called to make the payment. The installers call me the day they were going to come finish the installation advising they would be here in 10 minutes. I made the necessary schedule changes I needed to make and put my dog away waiting for them. One hour passed and they had not showed up. I called to ask what the delay was and they said their paper work had been mixed up and ended up going to another house. It would have taken them 2 minutes to text me or call me and notify me of the delay. Also one of the ladies that works in their office is super rude and hates answering questions.

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